Home Forums Discussions Problems Right click for templates

Anyone who is using AC Cloud version, have you seen (and solved) this?
One of my users is unable to open templates in the windows by right clicking. Sometimes Control-T works, sometimes nothing happens.

AC support has been invisible all this week by chat. I've tried to both email them & use the "make an appointment" form, but no response.
Yeah, I know, it's due to COVID-19. I guess along with no PPE, we're supposed to deal with PAID support not being available.
(My monthly bill from AC Cloud & ACPM seems to have shown up in my email quite promptly).

Are they using updox at the same time? It messes up if you have two programs open- one is the cloud and the other is the local desktop. We found that out when had remote help in- we had to pull up a new internet browser or you are on the wrong computer. have no problems opening templates ever w the cloud not sosure it a/c?
Try that- we have been on the cloud and worked iout all the issues so much now know when to leave a vm and say - reboot our server. Which is in the cloud.
Sandy RN with Dr, P

I don't think that's it, we regularly have both Updox & AC open at the same time on our computers, and only one user can't right click for templates.

Day 5 without AC tech support being available on chat or responding to now 3 email requests.

Hi John.

If it is only one user, it may be the user setting inside AC. On the main screen, click "Edit - My Preferences - User Preferences". In the user preferences screen, under "Spelling", make sure the "Check Spelling as I Type" option is unchecked. Having that checked affects how the right-click works in Amazing Charts. With this option checked, you get the more classic Windows style right click (with a copy/paste menu) instead of going right to the templates screen. You can still access templates by holding "Shift" and then right-clicking.

That is just a hunch on what is happening based the info. Let me know if that works.

Thanks for responding Mark. I will give that a try tomorrow.

Mark, thanks for responding, and your fix worked perfectly.

My office user (& and I) are very grateful.

I am glad that worked. Let me know if you need any more help.