Home Forums Discussions Problems Help AC Cloud server needs a reboot, can't get a hold of Tech Support

Help anyone from AC tech support available to reboot my AC cloud server asap?

Ryan got it fixed, thanks! It will be great once I can reboot my own cloud server soon.

When & how is this happening (users able to reboot the cloud server) ?

Ryan told me they are working their way through AC Cloud users as the migration from the current to the new hosted Cloud server occurs. He figured in the next 1-2 months I should get a message to give me directions on how to reboot my AC server in the Cloud (once the migration occurs). I don't know the specifics but if I understood correctly, this transition is occurring now but one by one, and they (AC IT) are working their way through the Cloud users. Also, it sounds like some AC Cloud users have already been migrated to the new Hosted Server.

I have to say, although it does not happen more than every month or two, when I get the dreaded black box, and AC Cloud freezes up, and I am unable to work until I get a hold of AC IT support, has been the single most negative component of AC in the Cloud experience for me. Once I can reboot my own AC Cloud server to get the dreaded black box to disappear, I will be very happy.

We get hung up in the cloud on a weekly if not daily basis. It is so frustrating and we must not be using the magic works when we call guardian angel support because it may take a day or two for a return call.

I must say that this is a surprising conversation. I was migrated to the new server so long ago I can't remember when it was. Months ago. What could possibly be taking them so long?! I feel for you guys. I think I would get more demanding. Perhaps we all need to. They clearly need to hire more tech support staff. Long gone are the days when you could find one of them on the Chat service. Prices are slowly going up and service is going down.