Home Forums Discussions Problems Rebooting Server in the Cloud issue

This does not happen very often, but seems to always be at the end of the day or after hours on a Canadian Holiday when IT Support is hard to find. But the dreaded black box has just occurred at the end of a busy day and no IT Support available. I know this is an easy fix, but requires someone from IT support to reboot my server in the Cloud. I wish there was a direct contact available 24 hours a day, 7 day a week that the AC Cloud users could contact for an easy fix. I am unable to do anything when this happens so...... still waiting for IT support to get this fixed.

I never did get a hold of IT support, but left a message via the phone about my problem, but in the meantime....I signed into the Cloud through my nurses desktop, I had her sign on then I picked my name instead of hers. I was able to then get into my AC (not hers) and complete my work, but I think by signing on my server got rebooted. So this may be a fix that I had not realized until now, unless AC rebooted my server without me knowing about it. I will contact AC tomorrow to see if IT support rebooted my server, if not then I may have figured out a fix for the future when this happens.

Actually what you did was logon under her session/username. If she were to sign in from another machine, you would get kicked off. Since the underlying tech for AC in the Cloud is RDS/RD App. You should be able to Press CTRL+ALT+END to bring up the task manager (in the remote session) and force close AC (provided it wasn't disabled by AC).

Sandeep,

Thank you for explaining. That is what I always try first, bring up the task manager and force close the remote session of AC. That is when I always get the black box and then have to get AC IT support to then reboot the cloud server to end the cloud session on their end.
I think when I signed on under her session, using my name instead of hers, it kicked me off my "hung up session" as seen by the black box on my office desktop screen. When I get a chance I will verify this with AC support to see if this is indeed what happened.

CTRL+ALT+END should bring the remote task manager, you would be able to reset AC from this one.
CTRL+SHIFT+ESC should bring up the local task manager, this one would just close the session.

Thanks Sandeep, next time it happens I will try it out to see if it works and let you know.