Home Forums Discussions General Discussion Cloud Outage 1/31/2018

Good morning

We are actively working with our vendor to resolve an issue with cloud access this morning. It seems to be effecting users that log into the cloud portal on the East Coast Jersey servers.

We are unsure of the exact issue at this time but it appears to be due to a new security certificate that was pushed out yesterday evening. For Some users you may get a prompt about an expired certificate. You should be able to click through and relog in after that

I'm sorry for any inconvenience this may have caused and we are pressuring the hosting company to work as fast as possible to get the issue resolved.
I will try my best to keep everyone updated on here

Ryan@AC

As of earlier this morning Everything appears to be back up and running.
We are doing our best to reach out to everyone that called in to check to make sure they are good to go.
We are still awaiting a response from itelagen about what exactly happened but i will update this when they do.
if anyone still has any issues please contact tech support.

RyanL,

Thank you for the update but my nurse and I still got the "Certificate Message" when signing on yesterday to AC. I contacted support to let them know. I am still getting the same message when I signed on today, so this issue has not been resolved, at least when I sign on.

My nurse and I are still getting the same pop up about the "certificate Message" so this has not been corrected yet.

This should be resolved for your practice soon. I have submitted a ticket to have the issue corrected at the datacenter for your practice's hosted server.

Thanks,

Clayton@AC

Excellent, and thank you, not sure if the IT support I contacted the other day submitted a ticket, I don't think so, so your extra help is much appreciated.

Got it fixed now, no more pop up when my nurse and I signed on this AM, thanks again!