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#72202
01/07/2018 7:37 PM
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Joined: Jun 2012
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Good evening,
I am in a rut because I can't install AC 9.4.3 on (now) 2 brand new dell PCs running Windows 10. It gets "interrupted" during the installation wizard at Installing Windows features/roles.
These are client pcs, not the main computer. At first I thought it was the PC but I opened up the 2nd PC box and ran into the same.
I've disabled UAC, run as admin, run in compatibility mode, booted in Safe Mode, Reset Windows on both computers, ran Windows updates.
I've tried previous installers 9.3.1, 9.0.0
I've manually installed C++ 2005, .NET 3.5 but can't figure out what other feature needs to be installed for the Install wizard to complete.
It keeps failing at the same point and tells me "The wizard was interrupted before Amazing Charts v9.x.x could be completely installed."
Does anybody have suggestions?
Josue
Tampa, FL
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Joined: Sep 2012
Posts: 342 Likes: 7
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Dear Josue,
Just in case, here's something quick . . .
Right-click on the install file on the W10 station.
Left-click on "Properties" on the menu that comes up.
If there's a message about the file being blocked, check the box to unblock it.
Then restart to make sure that Windows understands.
Cheers,
Carl Fogel
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Joined: Jun 2012
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Thanks Carl, I looked in every tab in properties and there is nothing that says its blocked.
Josue
Tampa, FL
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Joined: May 2009
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Shut off all your antivirus programs
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Joined: Jun 2012
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There is none except for the built in Windows defender. I can?t find where to turn that off
Josue
Tampa, FL
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Joined: Sep 2009
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In my experience, despite claims to the contrary, you will probably need help from AC to install on a new machine with 9.4.3 due to the changes mandated by "security concerns".
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Apr 2011
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G Member
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That is what it needed. Thank you Sandeep!
Josue
Tampa, FL
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As soon as Sandeep answered, I figured I had to be wrong. 
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Apr 2014
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Without getting into the technical details here, Windows published an update for Win 10 mid last year which impacts our current 9.4.3 installer and causes this issue. It's limited to clean AC installs on new WIN 10 computers ..updates work fine. Support has been aware of this and has been assisting users. This has been resolved in version 10.
Chris
Chris Conrad - Product Manager for Amazing Charts
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Thank you all for the help and update. What changes are coming in version 10?
Josue
Tampa, FL
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Joined: Nov 2006
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What changes are coming in version 10? Besides eliminating the draconian installer certification requirement.
John
Internal Medicine
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