Home Forums Discussions General Discussion Tell About Your Good Tech Support

OK, if you have had tech support that was poor, please post somewhere else or take it up with them. This is for good feedback on tech support.

I had an issue the other day. I used the chat feature and got a technician within 30 seconds. She logged into my machine with GoToMeeting and called me on the phone. She resolved the issue in less than one minute -- no exaggeration.

Try that with Microsoft!

Bert,

I completely agree with you! I've had great support using the chat feature. I even had one encounter using go to meeting where I had to leave and see patients. They continued to work on my computer and then call back later when I was done with patients.

I'm liking it!

Exactly. By the way, if you happen to find a credit card charge from Victoria Secret or eBay, make sure it wasn't done by AC, lol.

I was recently informed how to work around the problems I've been having with the 3.7 beta. Claire called me today and asked me if everything was working after the changes. Nice follow-up.

Exactly. Claire was who helped me. She was very helpful and courteous.

Hey Ice Hockey is a very expensive sport. How else do you expect poor Carlos to pay for all his little girl's needs without a little nip here and there now and again..... lol. He's gonna kill me, I just know it.

But seriously, if there is one person above all that I would like to thank, it's Carlos. He has been with AC longer than we have and he represents the company very well. So here it is in public where it belongs.... "THANKS CARLOS!!!"

Paul and Nancy

I have to agree and I would add that on a couple of occasions we had our local guys come to the office, and when they were sure it wasn't our hardware, and I had to go see patients they went on line with (I think it was Claire that day) and were very impressed with the quality and speed of the help.
So a big, THANK YOU from me to.

Hi, I have managed to freeze our system twice when I was doing a database repair. Got Claire twice on chat and she fixed me up both times in less than 15 mintues. It sure is worth the money to have that kind of service available.

I had a question about a new feature on the new BETA version - he explained how it worked and why I could not get away from it (Carlos) - actually had submitted a bug report the night before and Jon meanwhile had responded personally and already put out a new patched version with a change to make it more user friendly all within 20 hours.

Even HP can't beat that!

I too have been very happy with support when I really needed them. The chat feature worked great and I had help right away. They also were very knowledgeable about the product and how to fix things, much more than the support folks for my anti-virus software were when I used their help desk!

Sent in a bug report about the bug fix where you now have a non-medical folder for scanned items. But it was still sending the sign-off not. Jon emailed me a couple of days later saying he fixed in in .11