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#71990 11/21/2017 11:16 AM
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Will be interesting to see if this is a significant upgrade....

https://www.irdirect.net/prviewer/release/id/2815029



Jon
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Wonder what the delay will be as now another program/website/database will need to be reached/run/reported then get back before I can print the rx for generic HCTZ. Hope there is a no thank you/do not run option.

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Or it might be a really helpful addition that saves time...


Jon
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or better yet a clearly visible toggle switch to turn it off and on as desired

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Then again as the local 'winner' of highest rate of generic medications prescribed I remain a tad suspicious.

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Is it a way to save patients money, or is it a way for pharmaceutical companies to market directly to providers? OptimizeRX's website has me thinking the latter. Hope I'm wrong.

But if I'm not wrong, why the heck is this okay but doctors are the scourge of the earth if they accept a free pen?


Anne-Marie
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You are so right Anne-Marie. I used to use trazodone for insomnia, but ever since that pen with the runny ink I got from the drug rep, I always write for Lunesta.


Bert
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After I read this thread, I fell asleep, and had a horrible nightmare.

Two healthcare company execs meeting in the American Airlines Executive Platinum lounge at the airport:
Harris guy (puffing on a Bolivar Super Corona): "Hey OptimizeRx guy, I just picked up a sweet little EMR -- 6,000 docs spending 2-3 hrs a day staring at my new software. Locked in, can't get paid without it...interested?"
OptimizeRx guy (sipping a 15 year old Macallan scotch): "You bet. Some of my big Pharma clients would love to e-blast some "informational messages" right into those EMR screens."
Harris guy: "They won't know what hit 'em"
OptimizeRx guy: "Haw, haw, like an enema!"

Wow, scary dream. But then again, maybe they'll fix the new install certification requirement, or the crashes opening Outgoing Messages, or the slow database access, or the....


John
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I thought I solved the problem by NEVER prescribing a medication that was introduced after 1996. After all, we had pretty good meds back in the day -- or we thought we did.
In the rare case where it might actually improve someone's life, I will usually go through the hassle of a PA (maybe once in 6 months) -- but after all the trouble, I am usually not convinced that it really did what it was supposed to do.

Now, maybe these guys have figured out a way around my self-preservation strategy in "OptimizerRX". We'll see.


Tom Duncan
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I wish we could do what others do. But, we probably do 5 to 10 PAs a week. But, we tend to know which ones will go through and which won't.


Bert
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I agree entirely that pharma pushes the expensive drugs, not necessarily the best ones.
Also that we don't need add-ons that slow or mess-up AC.

On the other hand, when I look for things that could help us out, the list includes:
1. Help with drug pricing transparency. If the program can tell me that one ppi is $10 and another is $100, I would rather know that at the time of writing the prescription, rather than when I hear from the patient or pharmacy later.
2. Help with prior auths. Whether you do one a day or one a year, if the process can be improved to save me time, I am all for it. (Let alone telling which alternatives do not need a prior auth, so I can avoid the issue altogether).

So I understand the suspicious views voiced above, but I would still like to see what the product does before dismissing it out of hand.


Jon
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Why the mystery then, has the AC advisory board been asked? Any end user input into this or other features to be added(or subtracted for that matter). I expect the software engineers now at Harris keep performance(speed) as foremost factors in product development. Gonna stop rambling, I don't own this monkey just have to dance with him.

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The advisory board is no more. It ended just prior to the purchase, with the departure of John Squire.


Jon
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Keeping happy customers/meeting gov regs/turning an adequate profit....what a fun dance for Harris

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I BELIEVE IN THE GOOD THINGS COMING

It's touching to read the comments.


Bert
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Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Bert: Please comment on the board
Bert: for this issue
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
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