Home Forums Discussions Feedback and Recommendations Better messaging documentation

Not sure how anyone else feels, but while the messaging works great as far as communication, I find following the conversation within a message difficult. Plus, replies tend to just throw extra phrases in there as far as who said what. I don't always see times and dates the way I would want to. Things that would help in order are:

1. Within a message have each comment sort of separate sort of like the way a thread is here. I know there isn't the same amount of space -- maybe it could be compacted when it is saved. Or the message could just say: Bert and time: Below this the message. When you send a line goes under. The next comment from the recipient would say: Sue and the time, etc.
2. Have the option of top to bottom vs bottom to top. I would find it MUCH easier to follow if it were latest reply on the bottom.
3. Get rid of the Re, Re, Re, Re, etc.
4. When you go to send a message, maybe default to the subject line. We try to use subjects like Refill or Call Soon, etc. Sort of like an email, although it doesn't force you to go to the subject line, you do start above it and tab through it.
5. We need an autorefresh so I don't suddenly find out I have four messages that are pending from 4:00PM at 9:00PM when I do something in the chart which refeshes the inbox. We have never been able to find the right protocol as to when to have an MA or whatever send a message and tell us.

It's ironic. Because I always find it amusing when someone sends me a message at 10:30AM and then tells me right after, "I sent you a message." I would clearly see this message when I open a chart from my inbox. But, when is it not ironic to gell me?

Any ideas or thoughts?

IF YOU REPLY, IF YOU COULD SPECIFY WHICH YOU ARE REPLYING TO, IT WOULD BE HELPFUL.

I am so picky!

I really don't have much to add, your post just looked a little lonely out there!

Actually #3: Every time I see that "Re,Re,Re" I think of Aretha Franklin and want to burst into song. Not sure what causes that to come up, but it takes time to erase all that crap.

And #4: We use the subject line on every message. That way the providers can scan for priority messages, and know what can wait til more time.

I can see why you might like having the latest portion of your message appear at the bottom of the page. After all, that is the way transcriptions of conversations are usually presented.

However, I think it is customary e-mail syntax for the latest replies to appear at the top of the page. I think most people are used to this, and would have a hard time getting used to things being reversed. That is just my opinion.

I thank you are correct when you say that the e-mail replies could be handled in a much clearer and more elegant way.

For example, when we receive a reply to a message, I think it would be good to have each entry set apart by a name and time stamp. You could even have the body of the e-mail automatically set off by quotation marks. For example:

Oh, yeah, and I totally agree with the autorefresh deal.

I personally wish we could choose a little .wav file for a gentle pleasant tone when we get a message (turn-offable of course). But that would be a bell tone, and Amazing Charts is famous for not having bells or whistles...

RECEPTIONIST (4/24/08, 5:56 p.m.)
"Don't you want something to eat? You've been at that computer for days now -- you're wasting away! You're nothing but skin and bones!"

BERT replied (4/24/08, 5:57 p.m.)
"No; leave me alone! better yet, slide a pizza under the door."

I like your idea. However, I think you got it backwards, lol.

Besides, what we need are preferences. One should have the preference of bottom to top or top to bottom. The .wav would be bad, because there probably would NOT be a preference with it.

Well, as long as it was something pleasant like...

"AHHHH-OOOOOOOOO-GAHHHHH!"

Or "YOU'VE GOT MAIL!"

Actually, it should be, "You've got more paperwork!"

Dolphin noises would be nice. Or a braying jackass...

Yes, but I would have to agree to do the second one, and my licensing isn't cheap.

Maybe we can have a donkey-calling contest at the User's Conference in June! I'll bet Leslie can give us a run for our money!

(I'm picking on her because she owns more donkeys than I do).

I like the antique car horn sound myself.. AAAAHHHHUUUUGAAAHHHH!!!

This could be my big break!!! I can see me now, starring on the Ed Sullivan Show (Oh, wait, that was the previous century) performing my donkey imitations (mind you I said 'imitations', not 'act') EEEEEEEEEEEEEEEEEEEHAAAAAAAAWWWW.

http://i247.photobucket.com/albums/gg136/jlmule/PetieSinatra.jpg

Leslie

That is a hilarious picture.

Scooby Doo is timeless unlike, believe it or not, Charlie Brown, Mickey Mouse, etc.

Trust me on this one. I see it everyday.

To do is to be. - Plato
To be is to do. - Aristotle
Scooby dooby do. - Sinatra

I used to love reading Philosphy sitting at the Ravine Gardens and then run 3 miles around it. What a great surreal thing to do.

Then go to the 7-11 and get a GatorAde and a hemlock.

I would need a long run after reading your average philosophy book to shake all that crazy stuff out of my brain.

And what's the difference between hemlock and GatorAde, by the way?

I think GatorAde costs more.

And, won't Adam be upset when he sees all these cheap posts?

Get him a big bottle of GatorAde as a consolation prize.

It better be fruit punch flavored GatorAde, because I don't like the blue kind or the gross yellow kind. Bert likes blue POwerade, but that is nasty. I don't want the red PowerAde either Bert. Must be the GatorAde.

Think I'll make it coffee. He hates coffee. A doctor who hates coffee??!!

If you only tried the blue PowerAde for a week, that would make you a believer. Geez, what does Adam do, just sit there and wait for a post about him? I bet he thinks these posts are about him. Or maybe he has a filter set that alarms his OneBox when his name is mentioned like I have with Donna. LOL

And just what about my "onebox" pal?? This will need to be explained. No wonder I haven't heard from you in awhile!! Aren't I "mentioning" you enough?

Talk about your triple entendres.

I use onebox.com. You should try it Donna.
I really like onebox. Onebox is so cool. It's easy and fun to use. Sometimes it can even be exhilarating.

So let me get this straight Bert and Adam, are we still talking about software???? And I think I sprained something on that triple entendre...

This is the main board. If this were in PM, then the discussion may be different.

Uh.....Donna.....did you really have to ask that question?
Of course we were talking about computers. What were you thinking we were talking about?

With you guys, I'm never sure... I'll just take my onebox and go home! You KNOW I'm just here for witty relief (okay, sometimes half-witty).

"Not that there's anything wrong with that....."