Thanks if you can get AC Guardian support to reboot my nurses server, would be fantastic, she is down and out on a busy day, sorta screws up patient care. Easy two second fix, there is suppose to be Guardian support on call, just having difficulty reaching them to get my Emergency corrected on Columbus Day.
My AC was down all morning and no Guardian Angel available. I finally was able to solve it myself but it was pretty frustrating. I would guess most doctor's offices do not close for Columbus day.
What bugged me was they say they have a tech on call for crises on holidays, which mine definitely was. The tech never called back all day. I was trying to decide whether to wait for the tech, try to get a hold of Indy or Sandeep, or keep trying to fix it myself.
Yes, that was my complaint too, I pay for Guardian Support and expect to be helped out in a crisis, which when your only nurse cannot access AC on a busy day, that constitutes a crisis that needs to be handled. I never did get a call from AC Guardian support after three phone calls today, Indy is the only one who responded to my concern today, and I am glad he knows people in high places .
They did have someone on today, and we had a client that was down and was in the queue early. We got the client up before he called, but the particular non-urgent AC couldn't get resolved, so I told him to go on and keep working the queue, and I'll take a call from one of their more senior guys tomorrow.
Jim popped up shortly after that, so I reached out and got the tech's help in getting that quickly resolved since I knew exactly what the issue was.
My guess is that he was at it all day, and never got all the way through the queue.
Yes, that was my complaint too, I pay for Guardian Support and expect to be helped out in a crisis, which when your only nurse cannot access AC on a busy day, that constitutes a crisis that needs to be handled. I never did get a call from AC Guardian support after three phone calls today, Indy is the only one who responded to my concern today, and I am glad he knows people in high places .
I'm glad to help out, and it got done because I could reach out quickly after my call with a point request.
I know I'm dating myself, but as I said, "I've got Friends in Low Places."
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
.