Home Forums Discussions General Discussion Physician Leaving Practice

I am in the unique position of having the other provider in our office leave to take a job elsewhere. Now I'm trying to figure out what to with his account in AC.

I have tried to deactivate his account, but still have to deal with some future schedules. If I limit the account to audit only, all of the eRx requests that come in under his name cannot be responded to, as it appears that the provider still has to be listed as a provider in order to respond. Even to deny the request and rewrite the prescription under my name.

Has anyone gone through this, and what suggestions do you have?

Well, ultimately, you will probably need to get the help of AC. NewCrop has a lot to do with eRxing, so you could email support, but I will email my contact there and get a much quicker, more accurate answer.

Meanwhile, if you want to experiment (I know that sounds ominous), but when you look at the screen, I think you may agree it's likely a good place to start.

Go to the Admin section: CTRL + A. Login to Administrative Options. Select "Set e-Rx"

In the Electronic Prescribing window, select Account/Save Information at bottom left in Part E.

There is a lot of extra stuff there, but I THINK you want the area in the top left of the box under your location. You will see Prescribers. Your name and your partner's name should be there. Click on your partner's name. This should bring up the screen for that prescriber. Under Doctor / Prescriber Information in the red bar, you should see Active, Inactive and Former User just under the bar in the middle. My guess is Active will be selected. If you change that to Inactive or Former User, he or she would no longer be able to eRx and likely would no longer receive eRx requests. Or maybe you can respond. I suppose you could call your favorite pharmacist and ask him or her to send an electronic refill and see if it bounces back or you can respond to it.

Again, I will email my contact right after I finish this post. There may be a way for them to forward any eRx refill requests to your account.

I know you can't delete a user as there are many things tied to them such as messages and scheduling, etc. I have never tried to delete or even inactivate a provider, so you know more about that than I do. I would have thought that inactivation would have worked. This is where you will likely need to contact support.

You could just keep him active, but then you are paying for an extra license.

It seems like a lot of this is handled via AC or via NC/Surescripts and AC. It is interesting, though, that the last provider to approve a refill request will get the next request for that patient. But, I did learn this:

While in the script writer, go to:

ePrescribing |Manage via NewCrop Screens

At the very top, you should see a row of options like below:



If you click on Pharm on the left, it will bring you to a screen with all of your Unfinished Work for the day.

There should be certain sections, one of which would be Pharmacy Renewal Requests. Try renewing from there.

NewCrop/Surescripts must have a process to stop prescription renewals when a doc retires/moves/etc. Have you contacted them to "turn off" refills for the provider?

As stated above, the ONLY way to accomplish the removal of a provider in this situation is through AC. They then contact NC.

It is SureScripts that owns the network that controls refill requests.
They want you to contact your software vendor as Jon and Bert stated.

From their web site:
If an e-prescribing physician leaves the practice should he or she notify you of their change in employment?

The physician should communicate this change to his/her software vendor. The vendor will disable the prescriber's record in the Surescripts Directory so that no additional prescription renewals will be sent to the prescriber from pharmacies. Any additional new prescriptions sent by this prescriber would be returned in error by Surescripts.

Hi Donna,

I am sure that Surescripts has something to do with it, but NC is the major player as well. AC is supposed to be the ones dealing with whichever or both. It is really quite simple ONCE you get hold of AC.

Thanks Donna.

Here's an update. I cleared his future schedules and inactivated his account. I am still receiving eRx refills for him. For patients that have transferred care to me (are on my future schedule) I am refilling the prescriptions. For those who have no scheduled f/u, I am denying with a note to the pharmacy that the physician is no longer in practice and to send refill requests to patient's PCM. So far it's working ok.

I have not tried to inactivate him in NC, but I'm planning to try in a month or two.