Home Forums Discussions Problems blank orders

Hola! We are having an issue with our orders coming up blank once we have written them and sent them to the appropriate mailbox. We write them, print them out and then send them to different divisions. When we attempt to open them up from our message box they are completely blank. The odd thing is that we can "make" them appear if we do a search under "orders" but that is the only way anyone can see them. What are we doing wrong?

Thanks!!

You send your orders but the message comes up blank?
Well here is why that is happening:

Sorry, Sky. I couldn't resist.

hahah, funny guy.

Yes, we write the orders. Then we print copies that need to be hand distributed to MA's. Subsequently we then "send" them to the head nurse's computer where they are in theory supposed to be in her message box. They are not showing up there. We can go into the patients chart and see that there was an order written but anything that was in the actual "body" of the order is completely blank. Our orders are narrative and only minimally use templates. This does not happen every time but often enough that it is a problem.

Is this making more or less sense?

Sky

Yes it does, Sky. Sorry to be so snarky.
Are you saying that the message itself never shows up in the nurse's box, or it shows up, but is blank?

I love me some snark from time to time.....:)

That is correct. The order never shows up in the Nurse's box. However, we can go to the patients chart and look in "past encounters" and see that on the date the order was written an entry that shows the date and type, but the subject line is completely blank.

Then, we can double click the blank subject line and the entry pops up and gives us who sent this and who it was sent to. The RE: and MESSAGE: lines are totally blank.

The odd thing is that we can go to the far left of the screen where the menu shows "View previously saved orders, messages, etc and select "orders". (top radio button). When we do this we can see an entry line that shows that there was some entry....in our case it was a custom order. We go to that entry so that it is highlighted. We then click the "print" button at the top right of the screen and the full order pops up.

However, we cannot retrieve it so that it shows up in the patient chart. The best we can do is print it, scan it and import it.

Clearly this order is "somewhere" but we cannot figure out where it has gone and why it is not showing up in the message box?

Ideas?

I tried to reproduce this and the only suggestion I have is that occasionally the "send selected to order" button at the top gets changed to another provider. Have you tried looking at other message boxes to see if the message has gone to someone else (maybe a still active user who is no longer at the practice)?
If this is not the case, I would suggest that this is an AC bug. I would talk to support and show them some examples.
Of course if you can determine some pattern (only with orders in certain categories or going to a particular provider) then that would be helpful.