Home Forums Discussions General Discussion PCMH Reporting /No Shows

Anyone have any idea how to get a report that tracks people who don't show up for appointments Apparently this is one of things required to report for PCMH certification, I have not been able to figure out how to do it. We do save the the no shows as an addendum but I don't think they can be accessed via the report function.

is this 2017 PCMH? I don't recall this on 2014 PCMH and my practice pretty much had full points. Is it possible to state the policy " our practice always calls, emails all no shows" and then show 2-3 examples in the chart?
Lynn

Hi Lynn,
My practice is currently trying to do the 2014 PCMH and it is listed as an Element for the Patient Centered Access. May I ask what level you are for PCMH? Also how did you find ways to generate the reports that were necessary to become a PCMH because I am running into so many problems.
Thanks!

Jeff:

I am in the same situation as you are. It's sadly reassuring to know I am not the only one. I'll let you know if I can figure this out.

You have to actually report a percentage. Per the guidelines:

"Factor 5: To provide consistent access and help understand true demand, practices
monitor no-show rates. No-show rates may be calculated by taking the number of
patients who did not keep their pre-scheduled appointments during a specific period of
time (i.e. a session or a day) divided by the number of patients who were pre-scheduled
to come to the center for appointments during the same period of time (Primary Care
Development Corporation)."

I want to Thank Alexander with product support for pointing out this solution:

1. Enter any missed appointment date into a chosen "misc field" under a patient's demographics tab. It needs to be the same field in every patient's chart. We chose misc field 2.
2. When you need to calculate the no show rate, you run a report in AC. Category: demographics, Field: misc field, operator: <>, value:"blank". This will return any patient that does not have an empty misc field. You will also need also need to add a field to define your date range.
3. check the "show all query results" to show all the information you need.
4. export to a an xls file.
5. From excel you can use the data function to change any text to columns for patient's with multiple misses, etc.

The big limitation on this solution is that it only works going forward.

I do not understand how this works or I am doing something really wrong. Say I go into Jim Jones Misc.2 and enter NO SHOW 5/8/17. This very same message now shows up in all of our patients Misc.2 box. Is this supposed to happen?

Allison