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Posts: 1,612
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#70153
10/24/2016 11:31 AM
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Joined: Sep 2004
Posts: 300
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OP
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Joined: Sep 2004
Posts: 300 |
I upgraded to 9.3.
All updox imports are failing.
Anyone else having problems? Solutions?
I tried contact Updox, send a "create a support case" but last time I sent them a message was a month ago and they still have not responded...
Does anyone have a better way to contact updox?
Gerardo Carcamo
Surgeon
San Antonio, TX
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Joined: Sep 2004
Posts: 300
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I actually got a quick response from updox.
Issue is 9.3.
AC working on it. FYI
Gerardo Carcamo
Surgeon
San Antonio, TX
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Joined: Oct 2011
Posts: 310
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Joined: Oct 2011
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The same thing happened when I upgraded to 9.2 and it took updox and AC 3 days to decide who was going to fix it. Finally updox fixed it in 3 min....I wish we could foresee the bugs, but these things happen.
Todd A. Leslie, D.O.
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Joined: Jun 2009
Posts: 1,811
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Often "don't be the first penguin" is enough, but sometimes it is less predictable.
There was a recent upgrade, that every so often would lock out all users after the upgrade. Thus the reason that we often start upgrades on Friday afternoon/evening. Lots more time to deal with the random "surprises" we find.
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