Home Forums Discussions Problems general demographics

Apologies if this topic has been raised in the past. A simple search of the blog came back w/o findings.
When selecting CITY on the general demographics page, a selection can be chosen from the drop down list by clicking on arrow on the right. This is refined as one continues to type. In the city field, AC highlights the remaining characters so that if a user sees a match, clicking enter finishes filling the field.
All good so far..... but, over time, multiple misspellings populate the field and interfere with use of this feature.
Does anyone know how to remove these erroneous entries?
Any help would be greatly appreciated.

Hi Marc,

What you would need to do is remove the misspelled city from every patient where the misspelling occurs. Once you do so, you can restart Amazing Charts and the misspelling should disappear.

You can use your reporting tool to find those patients with the misspelled city. Add the following criteria "Demographics - City - "=" - *select the misspelled city from the list*. Once the report runs, you can right click on the patient name right from the results and go directly to demographics. Correct the misspelling, make sure you click the "Update info" button on the demographics, and then go back to the report and move to the next patient.

Mark.
thanks for the rapid response. I'll try this, but, it seems tedious. Too bad that this is not a simple editable field!

Mark,

We've had the same issues here. Sometimes the front office staff gets in too much of a hurry when typing. It's a bit tedious but I did as Mark suggested. We discussed this at the next staff meeting as well to remind the front office.

Problem was it kept happening and soon we had over 100 misspelled Cities. I had an easy solution for it, I ran the report, exported it and gave it to the front office to fix. Now that they are having to correct their own mistakes, the problem seems to have lessened.