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Bill
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#67649 11/12/2015 6:00 PM
Joined: Oct 2007
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Bill Offline OP
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Does anyone else who uses updox find that the quality of faxes going out are subpar? Particularly when filling in forms, it is most noticeable.

Also, I noticed that with acrobat you can now mark up PDFs pretty successfully. Does anyone know an alternative to Updox that might be cheaper and can bring in faxes as PDFs or convert them easily. As the cost of Updox rises, my patience for its shortcomings diminishes.
Thanks


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Bill #67650 11/12/2015 6:13 PM
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I would be happy to hear about cheaper alternatives, but what do you mean by faxes being "subpar"?


Jon
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Bill #67652 11/13/2015 11:43 AM
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The quality is poor and the recipient often can not read it.


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Bill #67653 11/13/2015 11:59 AM
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Have you contacted UPDOX about this Bill?


Marty
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Fullerton, CA
Bill #67656 11/13/2015 6:49 PM
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Oh yes. they told me to change the font. Which I can do, and it helps a little but the problem is the quality of their fax, not the font I choose.


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Bill #67657 11/13/2015 7:00 PM
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Is the setting for the fax quality set to "Smart B&W"

This is located under TOOLS, MY PROFILE, SETTINGS. From there "convert printed/uploaded documents in". Make sure "Smart B&W" is selected.


Marty
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Fullerton, CA
Bill #67690 11/17/2015 11:19 AM
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Thanks Marty.

That didn't really help but I appreciate the suggestion
I just have to use a thick large black font. Oh well.


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM

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