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JBS
Reisterstown
Posts: 2,986
Joined: September 2009
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#67530
10/29/2015 9:41 AM
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Joined: Jun 2010
Posts: 136
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Joined: Jun 2010
Posts: 136 |
Got to work today ....
Staff says they cant get into Amazing Charts ....
Error message: You have downloaded a new version of AC and need to run the database tuner ....
Thing is we did NOT download a new version ....
Amazing Charts is again UNUSABLE !!!!
and, no tech support available by telephone or online !!!!
Roger
Working Hard for the children in the community.
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Joined: Apr 2006
Posts: 124
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We have encountered this issue, and not on all computers.
Obviously, rebooting everything is the first attempt, making sure all updates are in place...
We have been advised to run as admin to log in.
I hope that will help you get through your day until you hear back from someone.
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Joined: Sep 2012
Posts: 6
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Joined: Sep 2012
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Hello Roger, There is no practice information in your profile here. However, I'm assuming with what information we could gather that you're with Excellent Pediatrics in Georgia. If this is the case, we received your email from chats at 9:39am EST. At 9:49 am EST, our Tech Ian spoke with someone at your practice who informed him that you had chatted in and were working live with someone already. If any of this is incorrect, please let us know and we'll call you immediately. Please be sure to include your full name, practice name and phone number so we'll know how to get in touch with you. Thank you!
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Joined: Jun 2010
Posts: 136
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Posts: 136 |
That is correct. My manager was able to get tech support after a few tries. Problem solved.
Roger
Working Hard for the children in the community.
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Joined: Jun 2010
Posts: 136
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Posts: 136 |
We did that , logged into AC management website, and ran the tuner as requested. That did not solve the problem. The problem was almost 2 hours of production loss.
Roger
Working Hard for the children in the community.
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Joined: May 2009
Posts: 838 Likes: 2
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Joined: May 2009
Posts: 838 Likes: 2 |
What turned out to be the problem?
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Joined: Jul 2010
Posts: 869
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Joined: Jul 2010
Posts: 869 |
I've had this error pop up a few times over the years. Rebooting the server always fixed the problem. Funny thing is this error did not happen on all the pc's
Marty
Physician Assistant
Fullerton, CA
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Joined: Nov 2005
Posts: 2,366 Likes: 2
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Joined: Nov 2005
Posts: 2,366 Likes: 2 |
Interestingly, I just had this problem the other day (v8.2.4) but had not seen it in a very long time. Usually it is because the version on the computer and the server are different, but obviously this was not the case this week.
As above, simply restarting the offending computer solved the problem. Somehow, I guess it forgot it's version and thought it was new.
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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Joined: Apr 2009
Posts: 20
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I had the same problem about 2 weeks ago and tech support logged into the server and basically just restarted the SQL service (at the server) for amazing charts. It has happened several times since then and we simply restart SQL service. Hope this helps.
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