screen going black when using AC

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screen going black when using AC #66910 09/17/2015 10:45 AM
Joined: Oct 2011 Posts: 207 colorado bala OP Member
OP bala Member Joined: Oct 2011 Posts: 207 colorado	hello all, I am using 6.3.3. Lately, when my MA tries to log in to AC the screen goes black , this also happens when we try to scan any items sometimes without warning and I have to reboot the computer . no obvious error messages , no virus found by anti virus . dell XPS win 8.1, 8 GB memory 1 TB HD any ideas ? thanks Bala

Re: screen going black when using AC bala #66914 09/17/2015 3:44 PM
Joined: Nov 2006 Posts: 2,084 Central Florida ryanjo Member
ryanjo Member Joined: Nov 2006 Posts: 2,084 Central Florida	There was a problem with 6.3.3 when trying to install or log onto AC, with Windows antivirus security software stopping AC from running. The technical support note is here. I don't know why this would cause the computer to freeze with scanning however. John Internal Medicine

Re: screen going black when using AC bala #66941 09/22/2015 2:45 PM
Joined: Oct 2011 Posts: 207 colorado bala OP Member
OP bala Member Joined: Oct 2011 Posts: 207 colorado	thanks I think there was a problem with the scanner turning itself off periodically, but it has been ok since we started paying attention to that.Not sure why it was doing that bala

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