Home Forums Discussions Amazing Charts Practice Management ACPM Support Questions

Yes. Our data migration tools now include insurance information if it is recorded in the patient?s record in Amazing Charts.

I am here with another update. We have been finally able send few claims (about 10 to 15) over last 6 days. Interestingly some claims are not showing up in ACPM even though super-bill has been posted in account information in AC part. Also still no eligibility setup. Something about eligibility table needs to be set up by on-boarding support staff. Tomorrow it will be 1 month since we had been "live". ACPM is certainly testing my patience.

Also ACPM seems to crash/freeze frequently causing delay in scheduling the appt with pt waiting on phone or in person.

We went live May 1st and the system is still not running as it should. ACPM will continue to test your patience. I hate to be dismal but, it is the truth. The entire Month of May, we talked to developers everyday. We went through two implementation specialists and 6 technicians. It was not until Mid August that we got the system running better, still not how it is supposed to be.

Update:

Over last week, we had been able to send several claims. Also, support staff is working on eligibility function of the ACPM. Overall it seems to be working somewhat better although ACPM seems to randomly freeze on one of the desktop. Also, they do have a training specialist that has been helpful for my office staff. I did receive an email today from PM specialist about the status. This seems to be an improvement and I believe integration with ACPM once fully implemented would be better than having separate billing and EMR.

drdavi- Insurance information does transfer to ACPM for commercial insurance. For Medicare it is picking different insurance then what patient has. We have been checking manually each patient as they come in for appt. Also insurance address has to be reentered.

Since my original post to this thread 7/18, I have seen improvement in support access beginning early September. ACPM may still work--today I submitted a batch of 48 claims successfully in about 90 seconds. Claimremedi editing has been effective in finally submitting a few hundred claims that were held up over 3-4 months. And payors pay! Main issue currently is a glitch preventing posting of paper EOB's due to a "no matching records" error. Support has not resolved this significant problem. With incomplete/inaccurate patient acct. ledgers, it is difficult/impossible to send out correct patient statements.
Anybody know an answer to the "no matching records" error?

BTW--Oct. 1/ ICD-10 was a non-event in my office. I opened AC that day to find my ICD-9 codes mapped to ICD-10 (where possible) and clear flags where not possible. Code searching is easy and there has been virtually no slow-down in patient flow. Too early to tell what claimremedi and payors will do with my ICD-10 coded claims. I'll post if any big issues.

Im sorry this isn't a solution but I remember that happening to us on the first day we tried posting an eob. From what I remember it was the first one we received electronically and it happened to be from Medicare. We got that error and all AC could do was tell me it was the payer's fault and the way they sent the file. I think I manually had to enter the eob and post it again. We learned that posting the payments also had its glitches, too. It required an overly meticulous process; otherwise it would throw the program off and end up giving an error.

Now in hindsight, it couldn't have been Medicare's fault. We've been receiving Medicare ERAs (and for that matter just about every other insurance carrier's ERAs) and not once did our old PM have an issue processing or posting the payments to pt accounts. I'm sure that it is ACPMs fault and the issue should be resolved by them.

All in all, we are much to happy to be back with our old PM Medware. I am glad to have done so before this ICD 10 deadline hit. I honestly hope that ACPM will handle its part of the deal so that those of you sticking with it aren't affected.

I agree, support seems to be more accessible probably since mid-September. Also, today my office did post very few electronic EOB/ERA's and it is working really good. We haven't worked with paper EOB yet so I cannot comment on " No matching record" error that has been experienced by larrybmd. Eligibility checking is still Not working for us.

Certainly ICD-10 transition has been smooth on the amazing chart side. Not sure how the clearinghouse and insurances are handling the transition on there side.

Hope everybody has a good weekend.

[u]I am new to the blog despite being Amazing EHR user since 2008. I regret that I did not join earlier, could have saved myself some aggravation.

We went live on Wednesday after our initial ACPM install 2 weeks ago failed and had to be reversed. We have not been able to submit claims as yet but keep trying.

Has anyone noticed an issues with SECURITY?

The "Default" ACPM setting is that ALL staff who use ACPM have access to ALL ACPM data, including " All Practice Financials and Reports", you cannot set permission for example to limit scheduling staff access to practice financials and reports.

I did an online chat with ACPM yesterday to see if this could be fixed Urgently but was told it will take months? I think in addition to functionality issues, security is important. Setting different permissions for different levels of staff is important not only for HIPPA but also to safe-guard our financial information.

Thank you for the feedback @AK47
We are already working on this feature and should soon be able to provide various levels of access based on user roles.

We couldn't access ACPM all day. Couldn't reach support. Anyone else had trouble today??

We are really struggling to get going with ACPM.

Also since going live with ACPM, the AC EHR part has become VERY MUCH slower.
I hope this is just "growing pains" and that these problems will resolve very soon.

We are yet to SUCCESFULLY bill-out, talk less of get paid $1 dollar this month. Nevertheless we are already getting the demand from Amazing Charts to pay ACPM monthly dues, even as we cannot get timely support to make the product work for us. What to do?

Does anyone have a head-count how many of us using this product at this time and what percentage of ACPM users feel satisfied with the product and support service?

This is a serious matter because billing & getting paid timely, is the life line of the Practice, and for most of us, also our ONLY means of income and livelihood.

I see John's post above, c/o not being able to access ACPM for the whole day, and not able to get any support?! Not a way to run a medical practice of any size in 2015, I think.

Most likely everyone else was calling in at the same time about the ACPM not being accessible. Maybe they should make a status page like updox if systems are down. (http://status.updox.com/)

Maybe,... or maybe not, surely a status page will def. be of help.

So we made some progress with trying to get out our first claims since we went live on 10/14/15.

We got as far as transmit,... but After we hit TRANSMIT ---- then nothing happens.

My understanding is a new link ... " SUMMARIZE " is supposed to appear, to open summary report from the batch, but it does not.

Any ideas how to fix or proceed.
I will be sending a support request, but just wondered if I might get a faster solution from here. Thanks.