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Posts: 1,023
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#64317
02/18/2015 3:46 PM
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Joined: Jun 2011
Posts: 59
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OP
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Joined: Jun 2011
Posts: 59 |
I'm trying hard to find a nice way to say this, but is it me or has GA Support gone down hill as of late?
I am trying to find clear directions from support on how to upload the MUIR data to NYS. Support has told me that NY and TX are the only two states that you have to do "Special Steps" for and its not as simple as hitting the button.
What are these special steps?
I know that you have to use the Export feature to get the report, but then what?
Does anyone here know?
Thanks!
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Joined: Jun 2011
Posts: 59
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OP
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Joined: Jun 2011
Posts: 59 |
Oh and why is it that you can't have a direct line of the support person your working with...
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Joined: Sep 2009
Posts: 2,985 Likes: 5
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Joined: Sep 2009
Posts: 2,985 Likes: 5 |
Did you go through "Get Live Support" from your AC homepage and try to start a live chat?
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Jun 2011
Posts: 59
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OP
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Joined: Jun 2011
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Call me old fashion (btw I'm 30 years old) but there's nothing like the phone...
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Joined: Sep 2009
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Joined: Sep 2009
Posts: 2,985 Likes: 5 |
Christopher, I'm not calling you anything... just stating the reality of the situation. 
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: May 2012
Posts: 340 Likes: 7
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Joined: May 2012
Posts: 340 Likes: 7 |
Hi Christopher.
I have forwarded your contact information to one of our interface specialists, Ben. He will be reaching out to you today to help with this. If you have any additional questions, feel free to reach out to me directly at mdabeck@amazingcharts.com
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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