Home Forums Discussions General Discussion AC support

I wrote AC support a simple question to ask what versions were available, what we should upgarde to. 10 days later upon receiving no reply I wrote them again:


That was 2 weeks ago, no reply. Does anyone work there anymore?

I think that this is pretty typical. For reasons that I don't understand, AmazingCharts almost never replies to e-mail directed to tech support. If you need to talk to them, you need to go to the HelpMeNow function. They are usually decent about responding to this. My answer doesn't help, but at least you know that you are not alone.

Dear Philip & Tfh,

Sorry to hear that you're having trouble reaching AC tech support by email.

For what it's worth, I haven't had such problems.

Late last Thursday night, for example, I emailed AC tech support about a spurious update problem, and Danny called the next morning with the solution.

Last December, I emailed AC tech support about version 8 and got a reasonably prompt email reply.

The suggestion about using the HelpMeNow option sounds like a good idea.

Putting a phone number and email in the text itself may help, along with the AC account number, instead of relying on just the email signature itself.

Sometimes AC's replies are sent, but not received. I sometimes find once-important emails lurking unread in my own clients' overflowing spam folders.

Again, I'm sorry to hear about your troubles and hope that your luck improves.

Cheers,

Carl Fogel

Hello philipw,
Our sincere apologies if your email was overlooked.
I will email you directly right now, please reply to my email and I will gladly answer any questions you may have.

Thank you,
Anthony@AC