Home Forums Discussions Problems Lab Import Error (Using Quest Interface)

Occasionally this error occurs with an Imported Lab from a Quest/Labcorp Interface. I included an screenshot for reference.

A Lab gets seemingly imported without issue but once in the patient's chart we get the "There was a bug found..." pop-up window and AC crashes. The lab actually opens without issue from the Imported Items window, but selecting one of the individual tests (i.e. A1C, Lipid Panel etc.) will prompt the error. Normally, as you probably know, selecting the individual test will display results for that test only. I'm pretty sure that the original lab file (that is, the HL7 file that comes in through the interface) is corrupt. Our workaround is to print the lab to paper, scan and import it in as a PDF, and then delete the imported lab that is giving the error. This is a nuisance because the one who encounters these errors/crashes are the doctors while they are in a room with a patient.
I am wondering if this happens to anybody else and how you guys fix/workaround/prevent it?

And btw the Bug Details per AC:



Thanks.

Dear Josue,

Scroll to the bottom for the contact info for Quest and AC techs who helped me with hl7 lab-report problems.

You can view the fields of hl7 files with this free program:

http://sourceforge.net/projects/quickviewhl7/files/quickviewhl7/

I use the beta version 5317, which let me figure out that Quest was sending reports with provider lastnamefirstname instead of lastname^firstname and that Quest was putting in fake ID's like ABC370 in fields required by Amazing Charts but useless to everyone else.

The viewer shows you the official names of the fields, with some information about them, which makes it easier to talk to the techs about what data is in what field.

It might let you figure out what's corrupted. You can always view an hl7 file in notepad, but it's unformatted text with ^-separators. An HL7 editor makes life much easier.

Your Quest hl7 files may be down in \Amazing Charts\Quest\backup, with hideous long numerical names. (Current files move down to the backup.)

If you copy a suspect hl7 file to your desktop from the backup folder, the editor will open it quickly. (And you won't care if you accidentally modify it.)

But if you try to open the original hl7 file in the huge backup folder, it takes forever for the editor to start because it tries to load a list of hundreds and even thousands of hl7 files.

It's a bad idea to try to edit the live hl7 files--stick to the backups.

The quest tech who helped me was Dan M. O'Connor:

Quest Diagnostics l CPU Tier II Support Technician, Connectivity Help Desk Services| Connectivity Delivery and Support ? Healthcare IT Solutionsl 695 South Broadway l Denver, CO 80209
phone 800-765-2655 (Option 8) X6508 l fax 610-271-3431
dan.m.oconnor@questdiagnostics.com

The AC tech who worked with him was Dustin Lariviere:

Dustin J. Lariviere Client Services Tech Support (Hours: Mon. ? Fri., 9am-5pm EST)(PH): 866.382.5932
dlariviere@amazingcharts.com

Cheers,

Carl Fogel