AC 12.4
by JamesNT - 12/17/2025 6:41 PM
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Citrix
by Enio - 12/10/2025 12:32 PM
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Script
by denvertech - 11/24/2025 12:16 PM
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Posts: 121
Joined: April 2008
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#62593
08/14/2014 7:06 AM
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Joined: Oct 2007
Posts: 98
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OP
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Joined: Oct 2007
Posts: 98 |
Is there a way to forward Updox messages from patients directly to a user's Amazing Charts Inbox?
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Joined: Oct 2004
Posts: 1,889
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Joined: Oct 2004
Posts: 1,889 |
I don't think so. The user needs to read it in Updox. In AC you can only send the message to the chart with a notice to the doctor.
Wayne New York, NY Hey, look! A Bandwagon! Let's jump on!
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Joined: Dec 2006
Posts: 237 Likes: 1
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This is a big drawback. If you could save messages to the chart from Updox I would be reviewing all my labs in Updox, then using the patient portal to send the interpretation to the patient and save it to the chart at the same time. Patients that don't have an email address, I would send the message to my nurse in AC so she can call the patient, or I might expand the templates and send a letter. So currently my staff uses Updox to handle the faxes and imports but I review all the labs and radiology on AC. I don't call the patient on labs or radiology unless it's really bad news, my nurse handles the communication but it would save her several hours a week if I could use the patient portal for the 50% of my patients that let us use their email.
Kevin Miller, MD
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Joined: Oct 2011
Posts: 1,612
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Kevin, I do not recall if you direct import HL7 lab results, but I like the labs in this format much better than PDF. For several reasons, I do all of my direct imports first thing in AM through AC, eyeball results, and send to Updox inbox, then have a templated letter in AC "here are your results, see you in a few days" and send to Updox inbox 3-4 days before visit. My nurse will then send on through portal. I usually have 3-5 labs, and takes less than 5-10 minutes. The nice thing about HL7, is the option to graph out over time, such as LDL or HgA1c's and since projecting on TV, patients really like getting results in portal, and better yet seeing the graphs at office visit. For incoming normal mammograms or paps, my nurse has a templated normal mammo or pap letter she attaches and sends to patient portal and AC inbox at same time, so then I sign off later (for abormals she does not do this). The other nice thing about secure messaging received in Updox inbox, my nurse will copy and paste this and her response in AC patient chart which shows up as message and keeps it well organized. I like these features so I thought I would share, but this may not work for you and if not, I hope you get it figured out. Having over 750 patients using the portal now, even though it was labor intensive up front we are definitely seeing the significant improvement in efficiency with less phone traffic. I think patients like communicating better than with phone as well. I hope this helps.
jimmie internal medicine gab.com/jimmievanagon
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