Home Forums Discussions Problems Need Automatic Phone Call Reminder System

I haven't checked in a a year or two, but anyone using any system for automatic appointment reminders by phone? We use Updox for email reminders which work great, but not all patients check their email. Thanks for any recommendations.

David Lee, MD
IM
Dallas, TX

Phonetree
It will send out calls and text messages and emails
AC does not integrate so the email reminders do not go out;

Without AC integration how does it work??? Anything which integrates with Udpox or AC?

David Lee, MD
IM
Dallas, TX

We export a daily schedule, then PHONETREE takes that XML file and converts it and sends a detailed call and text out to the parent/patient;

IT takes about 1 minute to run the process

We use Easy Callbox. The website is www.easycallbox.com

It was designed by a physician, integrates with AC, and works smoothly.
The cost of these products is always an important consideration. This one costs $1895 as a one time fee. That may sound like a lot, but the other systems typically have a cost-per-call. This way, we own the hardware and software, it takes a minute or so a day to set up the days calls, and we never have to pay anything more. You can do your own math to decide how many "visits that otherwise would have been missed" it takes to pay for the product.
Be aware, a practicing physician runs the business, so the website looks a bit low-tech and support is not always speedy, but the product works very well for us.

We use Clienttell. The schedule is uploaded every day and they do the rest. The reports are saved on their servers for several years for documentation. We have been with them for almost 2 years and their price is reasonable.

Housecalls by Televox.

www.televox.com

JamesNT

+1 for Easy CallBox. Keeps all PHI in-house.

Great recommendations. I'll research all. Many thanks!

David Lee, MD
IM
Dallas, TX

When we switched to MEDfx we moved from Televox to Talksoft(MEDfx preferred vendor) and we have been using for several months. All seems to be going well and we have gotten good response from patients. Patients get an email 3 days before an appointment, phone call 2 days prior and a text the day before. If they confirm appointment any future notification is stopped. We export file daily out of MEDfx. We will be implementing some recall phone calls encouraging patients to schedule Health Maintenance exams, etc in the near future.

Old fashioned personal touch: the automatic secretary call.