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Prescriptions
by AMCS - 03/12/2025 9:15 AM
QRDA1 file
by JamesNT - 03/10/2025 3:25 PM
New Order of Imported Items
by ACZ - 03/05/2025 7:48 PM
Replace Updox?
by ACZ - 03/01/2025 10:11 AM
find past insurances
by VTWilson - 02/27/2025 10:43 PM
PMP
by Bert - 02/27/2025 1:22 PM
Prescription Drug Monitoring
by ChrisFNP - 02/20/2025 6:13 PM
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Just trying to get a handle on which version people on the board here are using. Please take one moment to record yours.

We are on 6.3.3


Jon
GI
Baltimore

Reduce needless clicks!
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6.3.3


Wayne
New York, NY
Hey, look! A Bandwagon! Let's jump on!
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6.5.5


David Grauman MD
Department of Medicine
Commonwealth Health Center
Saipan, Northern Mariana Islands
Joined: Oct 2011
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6.3.3


jimmie
internal medicine
gab.com/jimmievanagon






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6.3.3

But looking at newest update
Greg

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All practices on 6.3.3. Will update to 6.5/6.6 when the bugs are ironed out.

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6.5.5


John
Internal Medicine
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6.1.2 and proud of it!

Gene


Gene Nallin MD solo family practice with one PA Cumberland, Md

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6.61
other than more crashes and a few weird billing errors nothing too bad yet....but I am a little scare on this version
Todd Leslie, D.O.


Todd A. Leslie, D.O.
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6.6.2 with no major issues.


Joel Kauffman
Office Manger
Oakhill Medical Associates
West Liberty OH
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6.6.1
It has been stable for me


Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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6.6.2 working pretty well.


Randy
Solo FP
Iowa
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v6.6.3 and no real problems that we are seeing. Let's hope I didn't jynx myself.

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6.3.3 but maybe be forced to 6.6.5 due to the new CMS1500 required by Medicare.


Gianni
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6.5.6

- Some crashes, but tolerable


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6.3.3 stable


Donna
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6.6.4


pediatric P.A.
(in practice since 1975, same office)
Brooklyn, NY
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6.3.3 - the practice is planning on holding off upgrading until this summer. The plan is to move everything to 1 server using VM, Server 2012 and SQL 2012. the practice has 40 workstations, 5 servers and 3 locations. 2 of the locations use Remote Desktop to run AC and a VPN to do printing.

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typo. I meant 6.3.2

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6.3.3. From what I have heard and read, it is the most stable. I noticed an improvement upgrading from 6.3.2, FYI.


Doctor Mel
Family Practice, FAAFP
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6.3.3. Stable.

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I'd have to add it up to be precise, but it is something in the range of:

70+ 6.3.3
1 6.5.6
1 6.6.2

Some have tried the upgrade and crashed-back to the previous version - 6.3.3


Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed
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6.3.3

I was at the ACUC conference/Primed South. They were pushing update to 6.6.4. Tech folks and sales team claim that the billing issues have been worked out with this version and it is stable. The little advantages are tempting us to go forward with update.

Jay

Joined: Aug 2009
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6.6.5

Working just fine.

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Version 6.5.6

Don't love the letter writer very much, mostly everything works, but it runs slow on local machines, a little better on the service. When you sign off imported items it doesn't move to the next screen when you are finished, minor annoyance.


Martin T. Sechrist, D.O.
Striving for the "Outcome Oriented Medical Record".
Joined: Sep 2011
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Version 6.6.3 on all the office computers. 6.6.4 testing out on a stand alone laptop which seems pretty good so far.

Shankar Santhanam
Family Med
Lawrenceville, NJ

Joined: May 2011
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6.3.3


Theo A. Stephens, MD
Internal Medicine,
Baltimore, MD
Joined: Oct 2007
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6.6.1
Upgrading next week to 6.6.5


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Joined: Jan 2005
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6.6.1

I don't use amaz charts for billing so I am not itching to upgrade


...KenP
Internist (retired 2020)
Florida
Joined: Jan 2010
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6.3.3


Chris
Living the Dream in Alaska
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6.5.5


Marty
Physician Assistant
Fullerton, CA
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6.6.2
works ok no major problems noted
will up to 6.6.5 soon


Larry
Solo IM
Midwest
Joined: Mar 2009
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6.3.3

Working very well.


Dariusz
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6.3.3

Only propblem is with eprescription.

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6.3.3 also.


Gale - Office Manager
Joined: Feb 2005
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6.3.3.Running OK. Don't want to upgrade further until all bugs worked out B/C when A/C is down I'm screwed.
Nate

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6.6.1 might take the plunge this weekend to 6.6.5

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6.3.3, working


Richard
Pediatrician
Orlando, FL
Joined: Dec 2010
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6.5.6

Works well - improved letter writer (good for specialists who write long consult notes)
(still wishing for fully annotatable problem list field - not just pre-populated icd drop down list)

Bruce Morgenstern MD (Neurology)
Denver, CO

Joined: Dec 2010
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6.6.1 in the Cloud. Working well.


John Howland, M.D.
Family doc, Massachusetts
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Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Bert: Please comment on the board
Bert: for this issue
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
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