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Bert #58799 12/08/2013 11:11 AM
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Oh well not on Prime for free borrowing but for .99 now on my kindle, OK no more post hijacking

Bert #58802 12/08/2013 5:37 PM
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And just when I had the airplane going in the right direction again. smile


Bert
Pediatrics
Brewer, Maine

Bert #58823 12/09/2013 8:38 PM
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There's a pilot on this thing??


John Howland, M.D.
Family doc, Massachusetts
Bert #58841 12/10/2013 9:21 PM
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oh oh, thread hijack again....john's comment reminds me of my favorite scene from Apocalypse Now when Martin Sheen and his boat crew are going up river and dock at a post under intense siege; Sheen gets off the boat ducks under some cover sees an enlisted man there and asks ...where is the commanding officer? The enlisted man then looks at Sheen and in a surprised exclamation says...Ain't it you!

jhowland #58842 12/11/2013 8:56 AM
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Originally Posted by jhowland
Hey Jimmie,
I love your leap from DDoS to double predestination. :-)
Veritas liberabit vos.


John,

I think that crazy leap of thought may have been coaxed along a bit by a little Pendleton 1910 mixed with crushed ice filled to the brim of a ceramic "shot glass" lovingly shaped by my potter wife.

Koby,

General WT Sherman en route to Hillsboro while working out the terms of surrender with General Johnston, had just received a cipher telegraph of Lincoln's assassination. Before revealing the news to his own personal staff here is a description of the encounter from Sherman's memoirs.

"As soon as we were alone together I showed him the dispatch announcing Mr. Lincoln's assassination, and watched him closely. The perspiration came out in large drops on his forehead, and he did not attempt to conceal his distress. He denounced the act as a disgrace to the age, and hoped I did not charge it to the Confederate Government, I told him I could not believe that he or General Lee, or the officers of the Confederate army, could possibly be privy to acts of assassination; but I would not say as much for Jeff. Davis, George Sanders, and men of that stripe."

In 1891, among the 12 pallbearers at Sherman's funeral was 84 year old General Johnston, who refused to cover his head against the cold and died of pneumonia about a month later.

But on April 17, 1865, I sure wonder who was the "pilot" when Sherman was meeting with Johnston.

I am definitely being banished now, sorry Bert, but I just could not not share this wink.



jimmie
internal medicine
gab.com/jimmievanagon






Bert #58844 12/11/2013 2:06 PM
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I think we can open a new thread for the hijacks. I am going to lock this one.


Bert
Pediatrics
Brewer, Maine

Bert #58852 12/11/2013 5:12 PM
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Plane is approved for landing. I think that there are some threads where the topic is how to connect a router, then someone asks what is the best computer to buy. I can see that hijack.

Please don't think I am a jerk, but for a long time this has been the biggest topic. I even opened this thread and took tremendous abuse. smile J/K.. well sort of, but a lot of information was disseminated.

When Newcrop is on the MRP list and someone opens it, and the last two or three posts have nothing to do with Newcrop, they may not add anything.

I don't know. Maybe I am being over the top. I usually am.

If anyone is continuing to have issues with Newcrop, I can activate the link above to the email from Newcrop to me.


Bert
Pediatrics
Brewer, Maine

Bert #58853 12/11/2013 5:14 PM
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" I am going to lock this one."

In that case,

Lets talk politics and religion...



Dan
Rheumatology
Bert #58854 12/11/2013 5:17 PM
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Dan, don't you get it... " I am going to lock this one."... means that only Bert can post from there on. laugh


Jon
GI
Baltimore

Reduce needless clicks!
Bert #58855 12/11/2013 5:18 PM
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At least they would be informative posts.


Bert
Pediatrics
Brewer, Maine

Bert #58884 12/13/2013 12:55 AM
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Originally Posted by Bert
At least they would be informative posts.


I fail to see the humor here.

I also find it interesting that the correspondence between Sherman and Johnston, two generals literally trying to kill one another exhibited a more civil discourse in their terms of surrender than on this recent thread exhibited by this administrator.

I do not have to put up with this.

I have enjoyed this forum, but will be taking a more passive role from here on out.



jimmie
internal medicine
gab.com/jimmievanagon






Bert #58889 12/13/2013 8:21 AM
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That's because it wasn't meant to be humorous. And I enjoyed your contributions to the forum. I hope you reconsider.

Thanks for all of your time and help. I apologize if I offended you in any way. If it means anything, I have always read most of your posts and have always found them to be interesting and informative.

Happy Holidays.





Bert
Pediatrics
Brewer, Maine

Bert #58891 12/13/2013 9:50 AM
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To be clear. I wasn't saying that the General Sherman posts weren't informative. They were far more informative than NewCrop.



Bert
Pediatrics
Brewer, Maine

Bert #58903 12/13/2013 4:00 PM
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Greetings NewCropiers,

Yes, my last email saying we had dealt with our reliability issues was premature. Monday?s problems were precipitated by slowness at Surescripts (on the busiest day of the year.) The resulting overload on NewCrop carried over to today. All current issues are now resolved, and we are addressing all aspects...........

We fully understand the impact of our poor performance on the doctor?s practice. We are doing everything in our power to provide the reliable performance you expect and deserve. We believe that we now have a deeper understanding of our technical limitations that supports an effective action plan going forward:

? Impact of Surescripts. The prescription transmitting process has now been modified so that those issues do not globally affect NewCrop.
? Enhanced server monitoring. Additional processes are now being monitored in real time to allow intervention before service is impacted.
? Server status reporting. In the next 2 weeks, we will provide a monitoring service that will allow you to always know if we are having an issue, along with pertinent details. You can pass this information along to your doctors. Yes, we intend that you won't end up needing this, although it will head off the questions we get when we are not the problem.
? Hardware upgrade. We are, this week, starting installation of new servers to double peak capacity. This was not done sooner because our analysis indicated that transaction volume was distorted due to inefficient or incorrect use by EMRs that could be, and was, corrected. However, Monday?s combination of high volume and Surescripts issues made it clear that additional capacity was needed.(We have always monitored overall server loads, allowing, on multiple occasions in the last 10 years, seamless hardware upgrades. For reasons related to an increase in per doctor prescription volume, likely driven by Meaningful Use, our processes did not correctly indicate the growing load, and we fell behind).

Again, our apologies. NewCrop?s performance has been unacceptable, and we do understand the severe impact on you. We do share your goal of providing the best possible e-prescribing services. NewCrop has fallen short. We are now doing everything in our power to prove we can reach, and maintain, that goal.

Sincerely,

Lawrence Susnow M.D.
President, Chief Medical Officer, Founder NewCrop LLC
LSusnow@newcroprx.com

Craig Wagener
Chief Information Officer, Founder NewCrop, LLC
CWagener@newcroprx.com


Bert
Pediatrics
Brewer, Maine

Bert #58904 12/13/2013 4:48 PM
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Hi Bert,

Thanks for posting. When did they send it? This has actually been a very good week for erx, a little slow on a few occasions, but on the whole excellent.

Thanks.

Gene


Gene Nallin MD solo family practice with one PA Cumberland, Md

Bert #58906 12/13/2013 5:28 PM
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One week ago to the hour.


Bert
Pediatrics
Brewer, Maine

Bert #58909 12/13/2013 6:13 PM
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I noticed that they day after the President and CEO emailed me, I haven't had a down time. Not saying that they are personally looking out for me, lol. But, all in all, they have been having trouble with their servers, et. al., and they realize they need to step it up.

It's interesting that I received no comment on my ePrescribe Status suggestion. I thought it worked pretty well, lol.


Bert
Pediatrics
Brewer, Maine

Bert #58948 12/14/2013 8:44 PM
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In spite of our cautious optimism, I am now dismayed to report that I attempted to send prescriptions this evening (Saturday 12/14/13 @5:40 PM MDT) and got back the electronic prescription failure message, which is not what I wanted to see when I was trying to spend a few minutes to make things less hectic on Monday. Now I have to go back and do all of these individually. mad


Doctor Mel
Family Practice, FAAFP
Bert #58951 12/14/2013 9:04 PM
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Leave them for Monday and send an email to Susnow. smile


Bert
Pediatrics
Brewer, Maine

Bert #59923 01/14/2014 9:06 PM
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All my prescriptions failed today using e-prescription (January 14, 2014) but none while using stand alone Allscript.
Did anybody experience same problem?


Adam P
Solo Int.Med. MA
Bert #59924 01/14/2014 9:47 PM
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Adam, I have had some problems this past week. I have been in contact with Amazing Charts. There seems to be a problem with New Crop in this instance. I would email Anthony at Amazing Charts (atierno@amazingcharts.com) and let him know about your problems so he can check it out.


Doctor Mel
Family Practice, FAAFP
Bert #59955 01/16/2014 10:16 AM
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Thank you for your willingness to investigate this important issue.
Please keep me updated.


Adam P
Solo Int.Med. MA
Bert #59958 01/16/2014 10:58 AM
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I've had failed eRx's that said transmitted yet pharmacy swears they never received and yet no error message; makes for "Happy Patient" sarc font now off!

Bert #59963 01/16/2014 12:52 PM
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I use ALLSCRIPTS as a a backup. Works great.
E-prescribe should function much better.


Adam P
Solo Int.Med. MA
Bert #59966 01/16/2014 2:06 PM
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As bad as ePrescribe is, we have had more than one pharmacy, like over 100, swear they didn't get it when they did.


Bert
Pediatrics
Brewer, Maine

DoctorMel #59967 01/16/2014 2:11 PM
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Originally Posted by DoctorMel
Adam, I have had some problems this past week. I have been in contact with Amazing Charts. There seems to be a problem with New Crop in this instance. I would email Anthony at Amazing Charts (atierno@amazingcharts.com) and let him know about your problems so he can check it out.
I don't know what is going on with Anthony, but NewCrop states they notify each office when they are down. I still wonder who they are talking to and what is the strategy once done.


Bert
Pediatrics
Brewer, Maine

Bert #59972 01/16/2014 4:00 PM
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Bert.
There are always two issues.
One with pharmacies pretending that they never received specific prescription.
The second one when eprescribe gives a notice that prescriptions failed being sent to pharmacies.
And there is no explanation why? And this is the most frustrating.
I am lucky that through local hospital I got a free license to use freestanding Allscripts.
It is much more reliable and they do notify by email if they are down or doing technical updates.


Adam P
Solo Int.Med. MA
Bert #59975 01/16/2014 6:04 PM
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I am having problems with prescribing today. 2 prescriptions to Walmart failed. Prescription sent to Walmart last week failed, as well, and Anthony indicated that this was a problem between NewCrop and Walmart. I am going to E-mail Anthony now.


Doctor Mel
Family Practice, FAAFP
Bert #59976 01/16/2014 6:06 PM
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Originally Posted by .
I don't know what is going on with Anthony, but NewCrop states they notify each office when they are down. I still wonder who they are talking to and what is the strategy once done.


Where did NewCrop say that they were going to notify each practice when they are going down?


Doctor Mel
Family Practice, FAAFP
Bert #59985 01/16/2014 9:26 PM
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Originally Posted by NewCrop
Rxs leave NewCrop connect to SureScripts then to the pharmacy. If there are issues with SureScripts NewCrop notifies the EMR than they are to notify the providers

Wendy Farris said it in several emails. My guess is they do notify AC, and there is no plan as to how to inform us. I did email a person I know there. We will see.


Bert
Pediatrics
Brewer, Maine

AAP #59988 01/16/2014 9:41 PM
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Originally Posted by AAP
Bert.
There are always two issues.
One with pharmacies pretending that they never received specific prescription.
The second one when eprescribe gives a notice that prescriptions failed being sent to pharmacies.
And there is no explanation why? And this is the most frustrating.
I am lucky that through local hospital I got a free license to use freestanding Allscripts.
It is much more reliable and they do notify by email if they are down or doing technical updates.

I agree. I generally don't even look at the Prescription Status as it really doesn't matter any way. I guess failures due to an extent.

The thing that frustrated me, and maybe not all pharmacies do this, is that most pharmacies will just say, they didn't send us a prescription. Rather than "We have not received it yet, or some times they forget to send them, some times we lose them and some times they plain don't get here. Let me call your doctor so we can get you your prescription."

I turn completely into passive-aggressive mode, when I get a page from the patient saying, "You didn't send the prescription."


Bert
Pediatrics
Brewer, Maine

Bert #60051 01/18/2014 9:37 AM
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Multiple weak links in the erx chain.

Last one is at the pharmacy - pharm tech usally means under-educated, under-paid, uninterested youngish person. We are counting that they must 100% click on the right button, not delete our rx, in some cases translate from erx fax to paper or whatever system they have, and generally care about their job. Same goes when generating refill requests, I'm sure it's why i get multiple duplicate refill request over minutes or hours.

Larry
soloIM
ohio


Larry
Solo IM
Midwest
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