Why don't we all email them and take them down with a Denial of Server. LOL I realize we couldn't do that.
But, instead of wasting our time putting it in the Shout Box or posts, why not send an customersupport@newcroprx.com when it goes down and when it comes back online.
Because Bert, when my individual prescriptions are not going through, I need to know if it's a problem with my computer that I need to fix, or a system-wide problem outside my control, and the fastest way to find out is to log onto the forum and check. It's actually reassuring to see others having the same problem, because for the most part NewCrop gets the problem fixed in short order. (Until the next time, of course.) Dave
I am having the issue now. I can tell you that when it happens it is always NewCrop. What issue would your network be having where the prescription writer works but the other doesn't?
It will almost always if not always be NewCrop. I will gladly pay you. Just look on the board. Everyone is complaining about it. And, if you are wrong when you email them, who cares? It isn't as though they are going to stop and do a check of their system.
Why don't we all email them and take them down with a Denial of Server. LOL I realize we couldn't do that.
But, instead of wasting our time putting it in the Shout Box or posts, why not send an customersupport@newcroprx.com when it goes down and when it comes back online.
If I understand Leslie's post correctly from another thread, she addressed this was a more systemic problem than just Newcrop yesterday and involved Surescript as well when she could not e-scribe with Epic at the same time.
I too find that not only the shout box helpful to identify the problem, but work arounds posted on the shout box can be identified quickly till the problem at hand gets fixed. And when someone "shouts" a fix has been made is helpful too.
I think being without the ability to e-scribe, other than without electricity, is the single most inefficient issue when trying to utilize AC. It is not only inefficient but potentially dangerous.
I would propose a panel of Active AC users, at the next Pri-med meeting sit down with Mr Squire to impress the issue at hand in a rational thought provoking manner. In the meantime, emailing Newcrop as you suggest, may hold the leg of the animal(Newcrop not Mr Squire!!) while others get a chance to do a little skinning at the next Prime-Med meeting.
I think posting threads and/or utilizing the shout box has (have) been quite helpful especially when Newcrop or Surescripts malfunction or Updox is down, to not only identify a problem but when it gets resolved as well.
If you're Internet goes down, it is systemic. The chance of Time-Warner going down is three times in seven years.
So, while I understand checking here, when my script won't go and gets an error message or it goes and is queued, then AC/New Crop isn't working, plain and simple.
When it does start working, then it is working.
If your Internet works on one computer but not another, it is a network issue such as DNS.
I simply don't see how eRx not working would be a problem with your network. Now, I admit I don't know much about the AC/NewCrop connection.
"Hello I?m a user of Amazing Charts and have been frustrated recently with the reliability of eprescribing it is down too far often, If this isn?t fixed I will be cancelling my renewal with Amazing Charts and therefore whatever licensing fee they pay you for me to use the service. Thanks no reply needed, performance will be the deciding factor."
Yesterday sent AC an urgent Bug report, suppose they talk some.
For my part, I always check this Board whenever there is a glitch with eRx or Updox. It shows up here either hours (or days) before any official notice from AC, NewCrop or Updox.
But I don't mind also sending an nasty-gram to NewCrop.
...I too find that not only the shout box helpful to identify the problem, but work arounds posted on the shout box can be identified quickly till the problem at hand gets fixed. And when someone "shouts" a fix has been made is helpful too...
I agree for eRX problems the "SHOUT Box" is the first place I look for the lastest info--however a Time/Date stamp for the comments would be helpful to determine how old long ago the last information was posted.
...I too find that not only the shout box helpful to identify the problem, but work arounds posted on the shout box can be identified quickly till the problem at hand gets fixed. And when someone "shouts" a fix has been made is helpful too...
I agree for eRX problems the "SHOUT Box" is the first place I look for the lastest info--however a Time/Date stamp for the comments would be helpful to determine how old long ago the last information was posted.
GALE, hover over the name in the shout box and you will get the time and date posted.
I, too, always check the shout box, as sending a prescription and having it not go or checking the Prescription Status and seeing it failed or is in queue is just not enough to let me know that New Crop is not working.
Just like when my Internet goes down, I check the shout box to see if others are having issues with Time-Warner, rather than simply see if Internet doesn't work with an ISP DNS.
It's sort of like if I have a 12-year-old patient with dysuria, the first time it could be UTI, hypercalciuria, renal colic, etc. But, once she has a UTI 10 times in a year, I will likely assume it is a UTI, the next time she gets dysuria.
Same way with New Crop. Given the last 20 times it has failed it has been due to New Crop, when the script won't send, I figure it is New Crop.
So, I can understand....when users have issues with sending scripts, do you figure it is New Crop or do you need confirmation from the shout box? If you don't get it, is it something else?
I too check the shout box - saves me wasted time trying to resend the prescription or wondering if there is a problem with my wireless connection or some other yet to be discovered problem. That way I can immediately start faxing scripts until the problem is solved. But I do not like it.
Theo A. Stephens, MD Internal Medicine, Baltimore, MD
Even I, who am now burdened with Epic, check this Board to see if you all are having troubles. If so, I assume it is a Surescripts problem and then resort to a hundred additional clicks to fax or prints scripts.
Leslie Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
So, I can understand....when users have issues with sending scripts, do you figure it is New Crop or do you need confirmation from the shout box? If you don't get it, is it something else?
Bert,
When I was very young, I had a security blanket. It would give me solace in stressful times.
As an adult, I would rather continue to check the ACUB, than walk around with a literal security blanket. Both serve the same function.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
When I was young I had walkie talkies. When the batteries died, they stopped working. I wish then I had ACUB so someone could tell me my batteries had died.
But, somehow the fact that they would not turn on, clued me into the fact that the batteries were dead.
...I too find that not only the shout box helpful to identify the problem, but work arounds posted on the shout box can be identified quickly till the problem at hand gets fixed. And when someone "shouts" a fix has been made is helpful too...
I agree for eRX problems the "SHOUT Box" is the first place I look for the lastest info--however a Time/Date stamp for the comments would be helpful to determine how old long ago the last information was posted.
GALE, hover over the name in the shout box and you will get the time and date posted.
Leslie Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
I think I am going to have to teach a class on statistics and probability. I'm taking my Shout Box and going home. I really am trying to learn here. What workarounds does one get from the Shout Box when NewCrop is down.
Bert,
This most recent Newcrop malfunction, in my opinion, is not nearly as impeding to daily work flow as previous malfunctions, but potentially more dangerous. With this most recent event, at least the drug interaction checker and printing function is working. In this situation one can at least e-fax, and having Updox only adds a few additional steps, and workflow is minimally impeded.
When the printing capability of e-scribing through Newcrop is down the net result is about the most debilitating impediment in daily workflow short of an electric failure. However, not as potentially dangerous because no scripts can be printed.
Having the input from others allows me to tease out the problems to minimize workflow impediment, so currently I have not even tried to e-scribe all this week and have only e-faxed with Updox all scripts, so I do not have to be concerned if my patient did not receive a prescription, which in my opinion could be potentially dangerous.
This most recent event, I was able to identify that I could print and so posted to hopefully assist others. When Updox went down at the same time, I indicated my nurse calling in scripts as a gentle suggestion. I think most, if not all, can figure this out, but the ACUB helps in real time to adapt to the impediments quite well in my opinion.
This connection to the outside world helps keep me sane and operable.
I have an inkling Mr. Squire is working round the clock to get this fixed, but in the meantime I have an office to run.
It doesn't clarify it for you. It clarifies it for me. I have never wanted this to be Bert is right, everyone else is wrong. My position has always been can someone please explain the rationale for this. I think you have.
Quote
When the printing capability of e-scribing through Newcrop is down the net result is about the most debilitating impediment in daily workflow short of an electric failure. However, not as potentially dangerous because no scripts can be printed.
Please help me with the above, because this is where I get confused. I am not sure what you mean by "printing through NewCrop." I suppose the confusion for me is that it says Print, but I am really sending. I don't mean that to be a technicality. There is a way to print to a printer so I do get confused here.
I hope I have not come across as an asshole here. I haven't meant to.
Several weeks ago, when clicking on the script writer box in AC, as soon as I would enter a medication, I would get the blue circle of death and could not even e-prescribe or print the prescription to e-fax, and the drug interaction checker would not even function. This is what I meant by the "printing capability of e-scribing through Newrop is down".
I could not even print because the blue circle of death would not go away till I closed the script writer box, so this I found to be quite an impediment, and in my opinion, worse than when Updox is not working, but not quite as bad as loss of electricity.
At least with this most recent malfunction, I could get the drug interaction and printing function to work, but what I found the most disturbing, was several hours later, the failed prescription message showed up. I think I got all of those missed scripts identified and was able to e-fax those later, but the next rational step in my mind was to e-fax everything, until Updox went down, so then I had to have my nurse call in a script, which on one hand I found refreshing. It has been at least a year since she has done this, and it gave me pause thinking how far the office has come in such short time. This adversity reminds me that going with AC/Updox has made a significant difference in care provided for the better.
I have to admit, I was not sure if I had made you mad, but with this medium of communication it is hard to tell sometimes, but I figured you were goofing around.
Thanks. No, I am not made at you. You are just the opposite of Leslie. She and I agree on EVERYTHING. You and I....well. But, I always appreciate your viewpoint. And, since I know you are an extremely nice person, I know there is never any malice.
The only frustration on this thread was that it was hijacked on posts two and four and never got back. It was a little tongue-in-cheek, but I did actually email them.
I recognize that eprescribing going down is a nuisance, and a problem when it is unpredictable and not immediately evident. But, if there is a period of time when it is not reliable, why not just revert to writing a prescription like we used to? I still have prescription pads.... Don't you? Is it really worth a panic that MU. Numbers might get screwed uo?
David Grauman MD Department of Medicine Commonwealth Health Center Saipan, Northern Mariana Islands
Writing a prescription for a patient who is in the office is no big deal. It is the patients calling and wanting refills or the pharmacies, local and mail-order, requesting prescription refills, that is the problem with trying to write prescriptions. This goes beyond just trying to meet MU numbers. As Jimmie has pointed out, we have taken office efficiency to the next level. The eRX and UPDOX are tools used in our practice as much as a stethoscope, otoscope and an EKG machine now. I would like to re-emphasize that it is important to stay on track with this issue. Bert has suggested that we bombard the guilty parties with e-mails and that is the most logical solution I have seen on this board in regards to this problem. I would appreciate the input of others in regards to this or as to a more effective solution. As physicians, we should always strive to find the best solution to a problem, medical or otherwise. That is how I was trained and what I believe.
I think that the User Board is a great support for those of us raging against the machine. There is a certain comfort in numbers and collegiality that some may not understand. Let us remember to channel our energies in a constructive manner.
I recognize that eprescribing going down is a nuisance, and a problem when it is unpredictable and not immediately evident. But, if there is a period of time when it is not reliable, why not just revert to writing a prescription like we used to? I still have prescription pads.... Don't you? Is it really worth a panic that MU. Numbers might get screwed uo?
David,
If you take MU out of the equation, it comes down to more than just the prescription. As you know the AC software is such that when able to print a script then a record of that is kept either in the summary or progress note.
So in the blue circle of death Newcrop scenario, capturing this event is lost.
My work around is to just wait out the malfunction and e-prescribe at a later date to avoid the double entry.
It also seems that most of the time I am bulk e-prescribing so the actual hand writing in of each name, address, medication of a multitude at a time is more labor intensive than just waiting out the Newcrop blue circle of death malfunction.
But, I am a Virgo and quite lazy by nature, thus this workaround works best for me.
And my handwriting is horrid.
Hey, we are colder here than you today at -12.7 now!!!! I do not know what the wind chill is though.
Also, do you have a tip how best to keep the condensation to a minimum to avoid freezing on the inside of windows in your home when it gets to arctic temperatures?
P.S. Just saw Dr Mel's input above, tag teaming was not intended!!!!
Because Bert, when my personal medications are not going through, I need to know if it's a issue with my pc that I need to fix, or a system-wide issue outside my management, and the quickest way to discover out is to log onto the community and examine.
Can you tell me what on your network is going to cause eRx to go down?
Very cool that ALL of my meds went through today in less than three seconds. All verified.
BUT....knowing that the probability of New Crop going down is high, if just one didn't go through, I wouldn't think is it my computer or is it New Crop. That would be it for the next of the day. Like David, I would go back to the dark ages and write or print my scripts.
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