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#58134
11/14/2013 1:28 PM
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Joined: Jun 2010
Posts: 147
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OP
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Joined: Jun 2010
Posts: 147 |
On one of my work stations using xp,
I opened e-prescribing and prescription status and received an error message:
The underlying connection was closed: Could not establish trust relationship for the SSL/TSL channel.
Check your internet connection and try again
guardian support tried to help me fix this but was not able to;
any suggestions?
Richard
Pediatrician
Orlando, FL
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Joined: Oct 2011
Posts: 310
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this has been happening today for me as well, probably a network issue...I have one xp machine as well it is working ok..have fun with windows 8
Todd A. Leslie, D.O.
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Joined: Sep 2003
Posts: 12,895 Likes: 34
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This is a certificate issue. Likely expired.
Bert
Pediatrics
Brewer, Maine
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Joined: Jun 2010
Posts: 147
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i wonder why this only happens on one work station.
and how can i find the linked certificate that expired and renew it
Richard
Pediatrician
Orlando, FL
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Joined: Sep 2003
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I have no idea. This is what I get when I Google it. There are many answers, but they all seem a bit difficult. I have never seen this error before. Have you tried reinstalling AC on that work station?
See PM for more information.
Bert
Pediatrics
Brewer, Maine
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Have you checked the date and time of the computer? Having the wrong date/time will causes errors with SSL certificates.
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Joined: Sep 2003
Posts: 12,895 Likes: 34
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Good point. But, Microsoft usually phones home to get the time unless one doesn't check off the DST box. But, then it is only happening on one computer.
This seems to be one area where support isn't up on --> SQL.
Bert
Pediatrics
Brewer, Maine
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Joined: Apr 2011
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I've always had issues with Microsoft's time server (time.windows.com). Especially with older versions of Windows. I usually change the default to pool.ntp.org.
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Joined: Sep 2003
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How did you get the 3D look in your company's logo? I know. Total hijack. Just keep noticing. 
Bert
Pediatrics
Brewer, Maine
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Joined: Apr 2011
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It's a drop shadow effect from Photoshop. To generate the same effect in Illustrator requires a series of complicated steps. It was originally designed in Photoshop (raster-based) then later redesigned in Illustrator (Vector-based)
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