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#57626
10/22/2013 1:44 PM
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Joined: Dec 2011
Posts: 51
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OP
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Joined: Dec 2011
Posts: 51 |
Hello Everyone,
Unfortunately it appears NewCrop is having connectivity issues today.
We are getting reports from every region.
Amazing Charts would like to sincerely apologize for any inconvenience.
We have made contact with NewCrop and are awaiting a response.
I will post an update as soon I hear from NewCrop with an update.
Thank you,
Anthony@AC
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Joined: May 2009
Posts: 199 Likes: 1
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Ours is still not working.
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Joined: Dec 2011
Posts: 51
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OP
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Joined: Dec 2011
Posts: 51 |
Hello Everyone,
This is the official word from New Crop:
NewCrop is currently seeing DNS name resolution issues. This will impact some clients based on their cached DNS information.
We are working with Network Solutions to resolve the issue. We will update you as we make progress and determine the source of this interruption.
Thank you,
The NewCrop Team
I will post an update as soon as I get any further information from NewCrop.
Thank you,
Anthony@AC
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Joined: Dec 2011
Posts: 51
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Hello Everyone,
This is the official word from New Crop:
The issue has been resolved. We are still awaiting a report from Network Solutions as to the source of the issue.
Thanks,
NewCrop Support
Amazing Charts would like to sincerely apologize for any inconvenience this may have caused.
Thank you,
Anthony@AC
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Joined: Oct 2006
Posts: 305
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Having eRx problems again this am. "Transaction failed... The underlying connection was closed: The connection was closed unexpectedly". Anybody else?
Dave
FP
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Joined: Jan 2011
Posts: 443 Likes: 2
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We're having connection problems right now also.
Serene
Office Manager
General Pediatrics
Houston, Texas
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Joined: Oct 2011
Posts: 310
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Yes at 3 or so 10/24 it was giving me the same message....Mr. Squires...are you listening...maybe a gentle nudge is in order...and I will be calling updox this am as well...seems they are having more growing pains....
Todd A. Leslie, D.O.
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Joined: Dec 2011
Posts: 273
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I am having problems this morning, October 25 at 09 45 MDT. I agree that something needs to be done.
Doctor Mel
Family Practice, FAAFP
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Joined: Feb 2012
Posts: 48
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I am getting a some eprescribing errors today.
There is no NPI in prescriber Node.
A few went through now getting this failure.
Peter Saracino
Manager
Maura Bagos, DO PC
Internal Medicine
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Joined: May 2008
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Peter,
If you haven't already resolved the issue, I believe if you are getting that NPI error you need to edit your (or at least the prescriber) user profile... enter your NPI # in the field.
I had received an email from AC about this on Oct 23... it reads:
"ACTION MAY BE REQUIRED, PLEASE READ BELOW.
Over the course of the next few weeks, we will be switching our e-Prescribing service over to the 10.6 NCPDP SCRIPT CMS standard per the Medicare Modernization Act of 2003 (MMA). Our e-Prescribing vendor New Crop and SureScripts will do this in the background. It should not affect your workflow.
Version 10.6 is a compatible update of the adopted NCPDP SCRIPT Version 8.1 for Medicare e-prescribing transactions. To be in compliance, every prescriber registered with New Crop is required to have the NPI information in their Amazing Charts User Account match the information listed at the NPI registry. This includes an exact match of your first and last name as it appears on the registry.
Please check your User Account by accessing the Admin Options and then clicking on the User Account & Security button.
You may check your CMS NPI number and naming information here.
If you need further assistance, please ether call Guardian Support at (866) 382-5932 or click here to chat with a live representative.
Thank you,
The Team at Amazing Charts"
Chris
Family Medicine
Randolph, NJ
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Thank you very much.
That was it!
Peter Saracino
Manager
Maura Bagos, DO PC
Internal Medicine
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Joined: May 2009
Posts: 199 Likes: 1
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POS is not working again.
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Hooray for the fax machine
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