Home Forums Discussions Problems Load Report Failed Crystal Report Windows Forms Viewer

We are using Amazing Charts in the cloud (ACiTC) and we get "Load report failed." produced by the Crystal Report Windows Forms Viewer after the RemoteApp connection has been made and the ACiTC initialization has begun. This error doesn't present on the first login after a restart, but on any consecutive login after logging out. Ideas why? It does let us continue through opening ACiTC but it has become aggravating.

Welcome to the User Board.

While we often come up with Amazing solutions to problems, sometimes very detailed questions are best sent to the AC help desk.

Especially with intermittent problems, they have the ability to dig into background reports and see where the fault may have been.

I appreciate the response. I'm just looking to see if anyone has experience with this issue. Seeing that the issue doesn't show until after the first successful login, I thought it might a local issue that could be outside of the help desk's reference.

This has been an issue with some of our computers on and off. We had another issue and the technician was logged into the computer. After restarting AC on that computer that message came on and he said to ignore it, it does not affect the functioning of AC. So tech support is aware of this. We have had no problem after this eventhough invariably the message comes up on some computers. We just ignore it.

Thanks prsawh! I really appreciate the quick feedback and knowledge that tech support does know of the issue. I've currently given the same advice to the users, but I hate passing on "just ignore it" as professional advice. Good to know I'm not alone!

I'm also using AC in the Cloud and have had this issue.
I find that it happens mainly when I log in from a different computer, though it's not consistent.
The error message is about failing to load Crystal Reports; sometimes it lets me continue with login, sometimes AC crashes before getting to the login screen. In those cases a restart of AC usually works.

I was going to get in touch with tech support about this, but since this seems to be known, I think I'll just wait for now.

Michael
NY

Curious what version you folks are on? We haven't seen that error in our environments, but most clients have steered clear of the 6.5 upgrade for the known reasons.

Crystal Reports is know to be problematic at times, but it has been the Windows tool of choice for years, and the only alternatives are either open-source [require more skillz] or higher-end reporting tools [$$$].

mjmd - Is the second error your describing a windows "APPCRASH"? I posted about that issue as well. They are almost always in conjunction with the Crystal Report error. The Windows APPCRASH usually has the fault file as ntdll.dll.

Version 6.5 is what we are using and please note that we are not using the cloud version.

Version is 6.5.6, on the cloud.
Not sure about the appcrash, though likely correct.
Will check out the details when it crashes next time. When you want things to crash, they don't, so maybe this will fix it.

Michael

Version is 6.5.6 on the cloud. Error continues today.

I am having the exact same problem, but am not using AC in the cloud. I do use logmein to access my computer, and this problem only occurs if I need to start Amazing Charts after I have connected via logmein. But it continues, even if I have logged out remotely, and am using the computer. The only fix is to shut down the logmein client and then restart it. Then AC will start normally.