Home Forums Discussions Problems A problem with letter writer " Out of Memory Exception"

I have been having a recurring problem with the letter writer. If I write more than one letter in a row, (such as end of day, Did Not Keep Appointment letters, ) on the secord or third letter I get,

"Exception of the type, "system Out of Memory Exception" was thrown. The letter writer will now close."

Any further attempt to write a letter for this patient or any other, close and open the chart etc. throws the same error. Close AC, restart it and all is well, until you write two or more letters, then the same thing.

AC version 6.5.6
Happens on multiple machines, Windows XP, Windows 7.
Happens running AC directly on the server, which is HP Prolient blade RAID 5 with hot spare, dual processors, Server 8 etc.

Any thoughts? Went one round with AC tech support and this is the first time that did not go well. Will continue with workarounds for now.

Martin,

Good to see you around!

I'll give you a shout later today, but I'm hoping you are available 24-26 Oct.

The short answer is that there is probably not going to be a fix for that error until they release a version that fixes it.

Memory allocation errors are generally because the programmer grabbed data from the DB, put it in an array, and didn't clear the array after he was done using it. When that happens, you can quickly run out of memory, and once you are out of memory, you are also out of luck. The only way you free memory is to quit the program so that the memory is released.

At this point I would ask AC support to pass this to Dev, and see if they can get the fix in the next version.