Home Forums Discussions Problems ALAS, triage with the G.A.S.

Wish we could get right to a tech like we could before Pri-Med.
Now, it's like Verizon, have to deal with a customer service person who is learning.
The techs are still awesome and know their stuff.
Just takes longer to get to someone who knows their stuff

So true.
It seems to be the luck of the draw now as to who you might get.
I have been trying to address a glitch for the past 4 days-- no luck. Since update to 6.5, our PM interface is not working! PM is EThomas.
Anyone have any solutions pass them along please

I have to play the devils advocate here. I just went through some trying times with all of this, and used the entry level tech on one of the calls. I make your point when I tell you he didn't fix it, BUT he identified the problem, gave me a fix to load that was ALMOST exactly right. How else can they train more staff? The following day I got in touch with the IT person who I feel is most knowledgeable, she admitted she had limited experience with a network like ours, (she never said screwed up network, but I suspect I know what we were all thinking) and she came to the same fix and couldn't see why it didn't work. More people were called in and a slightly different fix was handed over, and instructions to load it individually into the account of each remote desk top was suggested. I loaded it into one, and now they all work.


My opinion the tech support is very good.
I acknowledge that is only my opinion.

I thought this had something to do with group A strep...