Home Forums Discussions Problems Slow drug interaction checking

Hi everyone,

Anyone else noticing very very slow drug interaction checking today?

We had to turn interaction checking off.

Gene

I think we're about to have a NewCrop downtime issue. I'm having issues with interaction checking and sending now.

Shankar

Family Med
Lawrenceville, NJ

I am having cannot reach remote host errors and cannot send rx's...its Monday...

Hearing from our clients as well - since we got a call asking already this morning, a quick tip - the way you can turn off drug interaction checking is the prescription settings at the top right of Write Prescriptions screen.

Running without interactions is not optimal, and we're not recommending it, just passing along a work-around if you feel the need to exercise it. YMMV

Just had an erx fail as well.

Gene

same problem here too--

ERX DOWN SINCE WE STARTED THIS MORNING!!

It's dead! Turning off interaction checking is just recognizing that fact.

Gene

Erx down around 9am central 8JUL2013.
Had to turn off drug interaction checking.
Program fights me when I try to turn the interaction checking off.

Hello Everyone,

This is the official word from New Crop:

NewCrop is currently investigating network issues. Some users may experience slow performance or lack of connectivity.

We are working with Sungard to provide an update with a timeline for restored service.

Thank you,

The NewCrop Team


I will post an update as soon as I hear from them.

Thank you,
Craig@AC

I'm not making light of a major tool being unavailable, but when I read this, I immediately thought of ...

Doctor McCoy {Bones} "he's dead Jim!" http://www.youtube.com/watch?v=r0yXqU-w9U0

Indy,

That is GREAT. You bring much light to a situation that we have NO CONTROL over.

Thanks for the pick-me-upper.

Dammit, Jim! I'm a doctor, not an IT guy.

And when will we know that Newcrop has this issue fixed so we can turn the interaction checking back on? This is a real hassle for the doctors and us all. And bad for Meaningful use numbers.

When I was in the Air Force and we ran into delays the standard line was "We are aware of the problem and are working on it". It was essentially a synonym for "shut up and leave us alone". At least NewCrop could say they're sorry and regret the inconvenience.

After a bad morning, we can run AC on our main computer again. But AC still not working on all other computers. All other computers connected to main computer through a router locally. We tried reboot, it did not work. Any suggestions?

Thanks,

Hello Everyone,

While we have yet to receive official word from New Crop. We have tested and confirmed with a few clients, E-Rx is back up and functioning properly.

I will post a final update from New Crop when we receive it.

Thank you,
Craig @ AC

Hurrah! It works!!!!!

working here too--

This sounds like an issue with your network or the AC server configuration - this doesn't sound like a eRX problem.

"You don't know what you've got til its gone"

Back up and running!

Gene

still slow here

Hello Everyone,

This is the official update from New Crop:

We experienced a service interruption from approximately 7:30am to 1:00pm CST.

SunGard has indicated they encountered limited connectivity and sustained an unexpected interruption of internet service. Sungard has rectified the issue, have taken measures to prevent this from happening again and response times have returned to normal.

We apologize for the inconvenience.

Thank you,

NewCrop Support

Thank you,
Craig @ AC

Its baaaaack.....

Just took forever to check interactions, then got a message that interaction checking failed....

But erx worked!

Gene

Not working again.

Now it is working.

Hiccup?

Gene