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Thanks for your help in advance,

I installed new clients in my 5 exam rooms, all HP Business i5 Win7Pro64, and Windows is frequently but not always closing AC when I log on the computer after entering the exam room. Never had this with WinXPPro32 computers that were replaced, which used the same programs, except possibly the PDF viewer is different.

This is just when you want AC open so you don't have to ask the patient for their name while you reopen AC, kind of embarrassing couple of minutes trying to make small talk.

Today I also had AC be closed when clicked the taskbar icon to maximize it. I get a Windows dialog box stating that the program has to be closed.

I have only used v6.3.3 for both the old and new computers.

I have talked to Guardian Support and with my local tech without any obvious cause or history of similar problems with Win7Pro64. I removed the Win7 screensavers that I had placed on install. I changed the power management such that the HDD would never shut down/hibernate. Problem still happening.

Any ideas on what is causing this on 5 new clients?

I have no idea. Just some random thoughts. You could just right click on the AC icon, choose properties and compatability, then select run this program in.....

There are many selections to choose from. Maybe try Windows XP (SP3) first. Play around with it.

Second, click on the Start button and Help and Support and type in Windows XP Mode. Before installing XP mode and virtual PC, just scroll down to Notes and see if Open the Program Compatability troubleshooter can help.

Certainly, Win7 should work, and I doubt tech support can fix the issue of hardware. It's hard to imagine it's the RAM or PSU, etc., since it happens on all of them. My guess is you simply unplugged the others and plugged these right in?

You could try Sandeep's infamous Disable Hardware Acceleration, but I don't see how that would help. It would be interesting to throw a VMWare on their and see how it runs. But, XP Mode should work. VMWare Player is free -- not sure if meant for commercial, but it would only be for troubleshooting anyway.

Also, do you have Microsoft Office/Word on the PCs and, if so, what bit are they?

Thanks Bert,

I just changed the compatibility to XP (SP3) on one exam room and will let you know. Will try the other suggestions if not.

I have an Access 2007 runtime program running fine which is 32 bit. I have 2 AutoHotKey programs running fine which are 32.

Will try the program compatibility troubleshooter when I can.

I hope it works. I am sure you did this, but I forget to check the Event viewer all the time. You know how helpful it is to get that generic error ID that covers ten different issues. But, sometimes you can pin it down.

Weird issue though. I would be frustrated too.

Feel free to shoot me down Dan if I am misunderstanding your issue.

Is the issue that when you try to log back in, it states that the program is already running? If yes I am having it also. I have to kill it from the Task Manager and then start AC again. There are two options in AC I see to get out, Logout and Quit. This happens when I choose Quit and Angels told me to use logout when walking out of the exam room and log back in. What is the Quit for then?

Anil,

No, I don't think that is the problem. He is having Amazing Charts close randomly when he logs on the computer. That would be from when it was locked and not logged off obviously.

In your situation (and we all get this with AC and all programs -- more so with AC) after your exit from AC, when you try to open it again, it won't because Windows thinks it is still open. I am pretty sure that the program or the process controlling AC is still caught in memory. Task manager or applets from Systernals will let you kill the program so you can actually open it.

On the quit program and log off program these are two different things. Quitting the program (I would have used the word exit) or using the red x at the top right close the program. Logging off, leaves the program running, you just have to log in again by entering your password. It keeps your username. I find this useful if I need to go in under someone else's account such as my referral person. I may need to know where we are in the process of a certain patient's referral.

Since it is never a good idea to keep your computer open and not locked or logged off, logging off AC is not such a good idea. Just more time. It is much more efficient to lock your computer using Windows key + L.(I have a shortcut where I hit a function key F3 which I devised but no one even wants it). This will lock your computer so no one can use it or see the screen. Even if they don't, savvy patients will wonder if their data can be read or seen. As a pediatrician, it is doubly important to lock the computer as the three and four year olds love to bang on the keys.

Even though my staff is instructed to log off their computers when they leave for lunch and for the day, which is the best thing to do if you are keeping your computers on, I tend to leave them locked. I NEVER shut down or log off AC as it is always locked.