Home Forums Discussions Problems UPDOX problems today

I am having problems this morning with the pages appearing correctly. Instead, I am seeing some icons for some of the documents. Clearing the cached pages does not help. Is anyone else having problems?

Yep, same problems here. I have one document I've been holding since yesterday that won't view at all, even when I pull it up as a pdf.
Amber

Same here. They've been having trouble all week.

Is anyone still having problems today? I am still seeing icons instead of pages, even with clearing the cached pages file. Has anyone contacted UPDOX besides me?

I've checked a few accounts we manage, and the faxes and docs appear as they normally do.

Do you want to swap test message to see what we both get?

Just drop me a PM or email.

It is 1218 hrs EST 4/28/13 and 2 flashing red lights....I tried all the fixes I know....even deleting the automaticall detect settings under internet explorer LAN settings...no go...this is getting old....anybody working for the MAN today because they are behind..if so let me know so we can start drinking together...LOL

Sorry to hear that, Todd. Not in the office today but I just checked and we have two red lights also. Agree that the Updox people better get their act together and fast.

Turning to drink is completely understandable. Turning to an employed practice? unthinkable.

I was employed for 5 years...when the CEO of the hospital was found to have 35 designer power suits at 3k a piece I quit (St. John Knits - Nordstrom - I know womens clothing...now thats pathetic...time to break out the Patron Gold and a lime...makes the flashing red seem not so bad...I will send the empty bottle to Updox, Dublin, Ohio COD....thanks...todd

I got the two blinking lights of death as well. No incoming faxes, which I tested by faxing to myself.

I could fax to myself as we have another fax for my neanderthal partner who writes 5 lines and is still home with his family as we try to keep up with this EMR crap....the tequila and lime are going down good as I type...and I only drink twice a year...new years and Elvis' birthday...today is a rare event....

My guess is that they are doing infrastructure upgrades to resolve issues and didn't communicate that.

I've reached out to some of the Updox folks and expect to have some news soon.

I am with you if we can agree to expand that to include Cinco de Mayo. Also all days when Updox goes down. And New Crops. Also days where we do a Java or Windows update.

I'd love to join in, but we're doing windows updates 6-7 days a week as part of maintenance, so I'm going to have to stick to iced tea most of the time.

Also, let's agree to rule out IPAs as a matter of good taste among-st the ladies and gentlemen. *smile*

updox back up just as I ran out of ice....its a blessing

Hi its Sean again from Updox. You should be seeing green lights again in your Inbox. The process that notifies you when a new fax comes in had stopped and was not showing the badge on the inbox icon or automatically refreshing the page. The faxes were still coming in but unless you manually clicked on the refresh button you would not know they were there. We have written a different alert script to notify us in case it happens again. I apologize for the issues and recognize how much a part of your workflow we have become. We are continuing to invest in our infrastructure and will work harder to get out in front of any potential issues as our customer base has grown significantly in the past 12 months. Please feel free to reply to the post or email directly if you want to discuss it as well.

Regards,
Sean Ramsey
President
Updox
sramsey@updox.com

Sean,

Thanks for getting on the board and communicating.

I was worried that I was going to have to match JBS shot for shot.