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AI?
by Bert - 06/25/2025 7:52 AM
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Posts: 839
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#53037
04/03/2013 8:21 AM
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Joined: Dec 2011
Posts: 273
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OP
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Joined: Dec 2011
Posts: 273 |
I cannot get UPDOX to launch this morning. Is anyone else having similar problems? I did e-mail customer support. Unfortunately, they do not have a phone number listed to call in this problem.
Doctor Mel
Family Practice, FAAFP
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Joined: Mar 2005
Posts: 61
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I am having the same issues. I am getting an error box stating "unable to launch application." None of the computers in our office is able to connect. I also emailed Updox support. Last time I emailed them, it took 2-3 days for them to call me back. Hopefully, it is a central issue that will be resolved quickly.
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Joined: Nov 2010
Posts: 10
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Yes - we seem to get the "502 Bad Gateway" error.
SM
Cary, NC
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Joined: Nov 2006
Posts: 2,084
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Totally dead today. Application won't launch.
John
Internal Medicine
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Joined: Oct 2011
Posts: 310
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Im in at 0859 eastern..I wish they could send a note stating when they are taking it down...how about a PORTAL...yeah thats the ticket....
Todd A. Leslie, D.O.
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Joined: Nov 2010
Posts: 10
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Hello folks: I sent an email to support@updox.com and got the following response. ============================== UPDOX EMAIL ===================================== Meg replied: We are working to resolve the issue. I will be in touch when we are up and running. Thank you. Meg Bahr | Updox Support Team | http://support.updox.com | support@updox.com ============================== UPDOX EMAIL =====================================
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Joined: Oct 2004
Posts: 1,889
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My application launched. There was an initial delay in "downloading application" but it eventually launched. Some fax images are not showing up though.
Wayne
New York, NY
Hey, look! A Bandwagon! Let's jump on!
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Joined: Nov 2010
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Looks like there is a resolution; I got the following email. But some of the FAX images are not loading. /SM ======================================================================================= APR 03, 2013 | 09:08AM EDT Meg replied: We resolved the issue this morning and you may now log on to Updox. I apologize for the inconvenience. Thank you. Meg Bahr | Updox Support Team | http://support.updox.com | support@updox.com
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Joined: Mar 2005
Posts: 61
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Agreed. Most of the application appears to be working now, but not all the fax images are loading.
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Joined: Mar 2005
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Latest from Meg re: Fax images not loading... APR 03, 2013 | 09:52AM EDT Meg replied: I have since learned all images will be there once the issue is fully resolved --- we'll send a system wide communication once the issue is fully resolved. Thanks. Meg Bahr | Updox Support Team | http://support.updox.com | support@updox.com
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Joined: Jan 2012
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Just to follow up, we are back up and running again, there was an in-app message sent as well. If you are still having problems with being able to view images, just go to the View menu in Updox and click the Clear Cached Pages option, then refresh the page. Your images should then show up.
Sorry for the disruption.
Tobin (at Updox) Please use the official Updox Support email support@updox.com for time-sensitive/important bugs or issues, I do not check these forums every day.
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Joined: Apr 2008
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Didn't work last evening. Had the hospital waiting on an order and couldn't send.
I did clear cache and resync and then completely restarted the computer from cold boot and no luck. Didn't work for at least 30 minutes. This happens often enough to be very frustrating-especialy because we don't have an alternative way to fax
Vicki Roberts, MD
Family Medicine of Southeast Missouri
Sikeston, MO
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Joined: Oct 2007
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I am having trouble viewing some images and completed the steps above s success.
Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
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Joined: Apr 2010
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I don't know if our office had this issue or not as i didn't hear about it but I have to say it is getting harder to get a hold of them when we need them these days.
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Joined: Oct 2007
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Took about 24 hours to get an answer via email.
Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
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Joined: Dec 2009
Posts: 1,199 Likes: 8
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The question we have to ask is do you want them devoting time to answer the hundreds of emails/phone calls from people wanting to know what's going on or do you want them solving the problem?
JamesNT
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Joined: Feb 2011
Posts: 1,023 Likes: 5
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James,
Please stop using logic and reason. It really interferes with complaining!!
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Joined: Oct 2011
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For the money I think Updox is doing a great job..I know it is difficult when they are down...but I for one will be sending them a Christmas gift this year...
Todd A. Leslie, D.O.
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