Home Forums Discussions Problems copay

HOw does everyone do the copay on AC. I see that you can't print out a superbill for the patient who is leaving until you sign the chart. I can't enter the copay until I sign the chart also. How does everyone get their copay entered in? I was thinking about having the front desk person enter the copay in the progress note so I know the MA took the copay.

Greetings tv0

I believe you can enter the copay in the demographics section. Check it out. Once you enter there if you print the routing slip, it will print on the top along with insurance info.

Hope this is what you are looking for.

Regards.

Hi Joseph2, its nice to have a nice and experienced person on here. Lets say I enter the copay on deomgraphics, do I still have to sign the chart before a superbill can be produced?

yes, you still need to enter a copay
my receptionist enters copay when patient is checking out
if I haven't created a superbill by the time patient leaves, receptionist leaves copay blank
by the end of the day receptionist gives me a printout of all patients seen today and copays collected
before I go home, I briefly look over all superbills making sure all copays are entered

BUT...we should be able to record the collection of a co-pay, put a note in the note section below the amount (we enter stuff like cash or the ck #) before the chart is signed. Since AC won't allow for an easy SAME encounter, time and date stamped update, addendum type thing, having the ability to allow the front desk, collect and record amount, date, and type of payment none the less, that then can be combined later with the chart and the encounter when the doc signs the chart is really needed. Also I gather most people have noticed that if one enters other types of payments in the other boxes other than co-pay, those amounts don't show in any generated invoices nor is AC creating sub-totals of all charges before the co-pay or payment amount is calculated in to the numbers.
I Hope that this is something that AC PM will address. Just like a QuickBooks program, a good financial program should allow one to record a payment recieved whether or not service have been rendered or recorded yet. This happens in business and medicine everyday. Things don't always happen in the order that is "ideal". Everyday I try and get my wife to chart every patient's visit at the time of the encounter, but I just can't get her over that hump yet...But I still need to record the collection of the funds properly.

Hockeyref,

I agree wholeheartedly with you. It is a problem with AC. Can I ask how you are doing Quick Books? Are you having to enter each patient manually or is there a way to share the data between QB and AC?

We need a better way to track what is coming in and what is outstanding - especially since we are now brining the billing in house.

Barbara

If your QB's is customer/patient empty there very well might be a way to import your demographics from AC. As a matter of fact, I was reading the EZ-Claims website, and they seem to have this down pretty well if this is going to be the PM you choose to run with. I'm a bit concerned about it, because I seem to remember that they were saying that it was set to only do the accrual style of bookkeeping which is not what any Doc's office should use. You never know what you will or won't get paid by a patient of a carrier so you should always use the cash style of acconting. Don't start counting chickens that haven't hatched.....
We started out using a differnet program that is a bear to live with and the company has horrible support with an attitude to go with it; Chartware. Anyway this program had no PM in it at all, so I wanted and needed a way to track and remember what we collected, who had what basic type of visits and the like. So I set up my patients as they est'ed as customers in our QB's. With an outsourced billing company that I couldn't log on to see my stuff at least I had some idea of who was who, their basic demographics, and the like. I even set up a few custom fields for in the customer info section for DOB, 1, 2, and 3 insurance and ID #'s. It was less than perfect, but now I remember people's co-pays and carriers and could record such as needed to not totally loose track of such stuff. Hope that helps...
Paul