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Posts: 121
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#50295
11/29/2012 4:03 PM
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Joined: May 2012
Posts: 15
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OP
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Joined: May 2012
Posts: 15 |
We are about to get a Labcorp interface set up as one of our secondary labs and notice the agreement states we would be responsible for all maintenance, support and service fees that may be required by vendor (ie: AC). Anyone out there with a Labcorp interface that has been hit with unexpected fees as a result of getting the interface installed. Also may need to mention Labcorp is installing at their expense. Our experience with other labs is when interface not importing we call them directly and they get it fixed on their end.
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Joined: Feb 2011
Posts: 1,023 Likes: 5
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Joined: Feb 2011
Posts: 1,023 Likes: 5 |
We have had a LabCorp interface for 3 years or so, rare problems, LabCorp always fixes them, usually remotely.
No cost to us at any time.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Joined: Aug 2004
Posts: 1,718
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Joined: Aug 2004
Posts: 1,718 |
If you do not pay for AC Guardian Support then the 500 lab fee is yearly - makes you wonder why anyone would not buy guardian support. They put that in to cover themselves if AC charges, but they do not.
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Joined: Sep 2009
Posts: 2,985 Likes: 5
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Joined: Sep 2009
Posts: 2,985 Likes: 5 |
We have had the interface for a few years; installation cost paid by LabCorp and no subsequent fees have been requested. We do periodically have trouble with the interface, and while support from LabCorp is not always swift, they do fix the problem.
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: May 2012
Posts: 15
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OP
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Joined: May 2012
Posts: 15 |
Thanks everyone! We do have guardian support and good to hear no subsequent fees after install.
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