Home Forums Discussions Problems Assigning Orders

How do you assign orders to a certain person? When we select GroupBox (FrontDesk) it does not stay. This is very time consuming to keep changing with every order. I have gone into Admin Options and changed that but it does reflect on the orders.

You can assign orders to a particular user and that will be remembered. It must be done for each category of orders. Go to View...Administrative options...Define orders and order sets.
Select the user to whom the orders will usually be sent for each category (e.g., nursing, imaging, etc). Hit "Save" in the right lower corner before closing.

I was having the same problem yesterday and pinged support and they tried it and it didn't work for them either. I am running 6.3.3. I can assign the group but when i go into orders it does not show up.

Brian

Also, you might not yet be aware that per AC Tech Support "there is a known bug" currently in the system that make all Groupboxes unreliable. Some orders when sent to groupboxes simply get lost in the system. This happens to us weekly and we had to start a paper back-up log to identify and reconcile those orders that are missing. Talked with AC Tech Support just today for an update on the issue and the tech said "no definitive fix date is known but we are aware of the problem".

Jim, maybe that is why I am not having this problem and the rest of you are: I never use the group boxes, just individual providers. It sounds like the bug is with the group boxes.