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#48855 09/29/2012 5:09 PM
Joined: Apr 2010
Posts: 6
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Joined: Apr 2010
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Is anyone else having problems getting a response from Updox? I have sent 3 emails, one per week, over the past 3 weeks with no response. I am trying to be patient, as my issue is not urgent, but would like some sort of acknowledgement of receipt. I am paying more for their service than I am for AC, so would expect a little better support. If no reply soon, despite my office staff's love for Updox, I may be canceling.


Bill
Nephrologist
Maysville, KY
Kidney_Doc #48858 09/29/2012 5:57 PM
Joined: Nov 2006
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I found that the Updox email customer support is often slow. I suggest calling the technical support number and leave a message; I usually get a call back within a day, sometimes two.


John
Internal Medicine

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