Most Recent Posts
How to get in touch with tech support
by ChrisFNP - 06/04/2025 10:33 AM
AC Version 12.3
by ChrisFNP - 06/03/2025 2:29 PM
Artificial Intelligence
by imcffp - 06/03/2025 4:46 AM
Search for never seen patients
by AaronWay - 05/21/2025 9:52 PM
Version 12.3 release notes
by imcffp - 05/21/2025 1:19 PM
Eligibility Failures - ACPM
by tcosta - 05/19/2025 3:16 PM
No refills on Schedule 4 Meds
by koby - 05/06/2025 9:24 AM
Member Spotlight
Sandeep
Sandeep
California
Posts: 2,316
Joined: April 2011
Newest Members
It's me, Paradise Family, MedCode, MZ Medical Billi, girlfromwebpage
4,593 Registered Users
Previous Thread
Next Thread
Print Thread
Rate Thread
#48855 09/29/2012 5:09 PM
Joined: Apr 2010
Posts: 6
Member
OP Offline
Member
Joined: Apr 2010
Posts: 6
Is anyone else having problems getting a response from Updox? I have sent 3 emails, one per week, over the past 3 weeks with no response. I am trying to be patient, as my issue is not urgent, but would like some sort of acknowledgement of receipt. I am paying more for their service than I am for AC, so would expect a little better support. If no reply soon, despite my office staff's love for Updox, I may be canceling.


Bill
Nephrologist
Maysville, KY
Kidney_Doc #48858 09/29/2012 5:57 PM
Joined: Nov 2006
Posts: 2,084
Member
Offline
Member
Joined: Nov 2006
Posts: 2,084
I found that the Updox email customer support is often slow. I suggest calling the technical support number and leave a message; I usually get a call back within a day, sometimes two.


John
Internal Medicine

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

Link Copied to Clipboard
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Who's Online Now
1 members (ChrisFNP), 82 guests, and 29 robots.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
imcffp 5
tcosta 2
JBS 2
koby 2
Top Posters
Bert 12,874
JBS 2,986
Wendell365 2,366
Sandeep 2,316
ryanjo 2,084
Leslie 2,002
Wayne 1,889
This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019




SiteLock
Powered by UBB.threads™ PHP Forum Software 7.7.5