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#48713 09/24/2012 1:00 PM
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AmberO Offline OP
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I tried to do the online chat with guardian support this morning and got the following message:

All Guardian Angel Support representatives are currently unavailable. If this is an after-hours emergency (i.e., your database has crashed and you have patients waiting), you should call us at (866) 382-5932 and leave the details of your emergency. Otherwise, please leave your information here and we'll get back to you as soon as we return.

I have tried several times since and received the same message. Is this a new thing? I have always had an option to wait for support, though it can be slow. I am wondering if I should call instead?

Thanks,
Amber


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Not sure, but having same problem here. They have not responded to chat message or email messages left all day today



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I left a message Friday on the telephone number and received to call within a half an hour.


John
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Hi Amber,

I am sorry that you cannot get through to us today. We are trying our best to deal with the high call volume. With that said, can you please provide me with your contact information so that we can reach out to you?

Thank you,
Darryl@AC

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Originally Posted by ryanjo
I left a message Friday on the telephone number and received to call within a half an hour.

John,

Is response time based on post count? smile


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@John, I have always done chat. Do they put your call in a queue? If so, everyone would get through. If it is random, then you may get a call in half an hour, while someone else can't get through at all.


Bert
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Originally Posted by Indy
John,

Is response time based on post count? smile

Inversely. They don't want to read my whiny posts when a bug appears.


John
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Originally Posted by Bert
@John, I have always done chat. Do they put your call in a queue? If so, everyone would get through. If it is random, then you may get a call in half an hour, while someone else can't get through at all.

The chat was giving a response "No reps available", and suggested calling and leaving a message if urgent. It was urgent ... my receptionist was going to remove my head if the Windows configuration popups didn't go away.


John
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