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#47636
08/06/2012 10:35 AM
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I was able to e-prescribe just fine until just about 5 minutes ago and when I try prescriptions are being defaulted to manual printer and not going through--anyone else with similar issue???
jimmie
internal medicine
gab.com/jimmievanagon
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Posts: 2,995 Likes: 5
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We are having some issues with e-rx too, Jimmie; the program slows after a prescription and says "non-responding". It then appears that the prescription goes through. We upgraded to 6.3.3 over the weekend, so we were afraid that was the cause. Maybe not. Anyone else?
Jon
GI
Baltimore
Reduce needless clicks!
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Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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I am running V6.3.2. I am having the same problem, so it has to do with SureScripts again. I called tech support at AC but have not heard back.
Doctor Mel
Family Practice, FAAFP
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Yes, I was just getting ready to post. Interaction checking has been very slow all morning, now no interaction checking or eRx.
Still on v 6.1.2.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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thanks guys/gal!!!!! also as Gene said the drug interaction checker is slow. and Jon I don't think it is the upgrade as I did this over a week ago to 6.3.3 and no problem until today and the first hour was able to e-prescribe today--
jimmie
internal medicine
gab.com/jimmievanagon
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Joined: Oct 2011
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e-prescribing now working again--
jimmie
internal medicine
gab.com/jimmievanagon
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Joined: Nov 2011
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Hello Everyone,
It appears there was an issue with the New Crop server and they had to reboot it. This is the message we just received.
NewCrop experienced a brief interruption of service during the backup process. The server is being rebooted and services are being restarted currently.
We apologize for the inconvenience and are addressing the issue with our hosting system to ensure this does not reccur. We expect services to be restored by 11:30am CST.
Thanks,
The NewCrop Team
Thank you for your continued support,
Craig@AC
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Joined: Jun 2009
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I notice that I have to wait while the computer is transmitting and I don't remember it being slow in the past.
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Joined: Sep 2003
Posts: 12,899 Likes: 34
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Had it yesterday. Fine now.
Bert
Pediatrics
Brewer, Maine
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