Home Forums Updox questions

Marty, hadn't tried a different PC, largely because the PC I am using it on is the newest and fastest one in my office, but I'll certainly try it on another one just to confirm..

Jimmie, I am hardwired throughout, so that prob isn't the issue for me, but as your nurse has noted, we do have a lot of imported items across the board. However, not sure how that would necessarily impact Updox's function while I'm editing/saving an item prior to sending/faxing....

I have definitely noticed the same behavior, sometimes several times a day, sometimes not for several days. I can't show it to Customer Service, since I can't reproduce it. To recover I have to restart Updox.

I haven't been too aggressive pursuing it, since we process over a thousand documents a month with Updox, and it happens to 5-10 of these.

I haven't noticed the issue myself--although once in awhile updox will have server issues that causes updox to become nonfunctional for short periods.

Luis,
I would agree with John. I suspect that we have all seen those behaviors with Updox; the issue is how frequently they occur. For me, they are are rare (except during the "server issues" that Jimmie describes; then you just have to wait it out). If it is happening regularly, I would ask Updox support to remote-in and take a look.

Hey everybody, just wanted to pop in and let you know that if you are experiencing slow scrolling in the image editor, we do have a fix that has worked for others. It involves a little behind the scenes work, so if you're interested, just drop an email to support@updox.com and we'll get you taken care of.

Also, I'd just like to say thanks to all our customers who are answering these questions, I'm really impressed with the quality of the responses. Well done, I don't really even need to be here.

Tobin, if you are still around, I noticed that Updox closes every night. Is this to allow updates?

Not really, it's more for security reasons. A lot of our users never sign out, they'll just leave Updox running for weeks at a time. This isn't a great idea in general, to say nothing of the HIPAA issues.

The new functionality is that Updox will close itself if there is no computer activity in 2 hours. It's not just watching Updox; if you're using AC for 3 hours, Updox will stay open. It's when you get up and walk away and there's no keyboard/mouse activity.

Tobin,
Maybe this is not appropriate on Melanie's thread, but I am intrigued on how you guys came up with your product. If you don't answer I understand, if you do it would help dampen my curiosity.

Finally figured it out;
Under "Settings" in My Profile, I had the check box for "Use Local Workspace" checked. I unchecked it, and since then, problem resoved; Updox working great again.
Interestingly, there's a small "footnote" under that particular setting which indicates it is still under beta, but should "improve performance".... unfortunately, in my case at least, it was significantly hindering performance.
Thank you for all the responses.

I am curious as to how others are using the Updox Forms ability.

It does not appears as thought the Updox form will "parse" into AC. For example, I cannot have patients update their demographics in a Updox form and have it update the demographics is AC. It could still be useful for this if they could legally sign it. But I don't think they can do so.

So again, how do Updox users utilize the Forms functionality?

I just saw a demo of their latest updates that allows patients to update their demographics to flow into AC, as well as on-line scheduling functionality that also makes it into AC. Some of that is separate functionality that you can choose to license [or not]

We recommend that practices look at using forms to communicate with patients, or patients with the practice, when it saves time (esp. phone tag). Common examples are appointment resked or cancels, refills (often a form that starts by saying call the pharmacy before you fill out the form), request for a referral, lab results. Your practice will know what are the calls that take 80% of the time and could be handled by messaging.

Indy, is this a coming attraction? May 10th is the latest update I see, and I do not recognize this capability.

I am guessing that Updox is ok with me posting this email here. David, are you sure you didn't get it?

"See the New Updox
Online Scheduling, Patient Registration and Bill Pay
Integrated with Amazing Charts!

Final Chance to Register for the June 26th Web Seminar to Learn about Special Pricing Available through July 31, 2012 for current customers!

Join Sean Ramsey, President of Updox, for a 45 minute web seminar to see a demonstration of these great new solutions.

See the new integrated Online Scheduling, Patient Registration and Bill Payment capabilities that are now available for the Updox Patient Engagement Portal.

If you are unable to attend one of the web seminars, please email us at info@updox.com with the title 'please send the seminar recording' and we will send you a link to a recorded version as soon as possible after the seminars.

Web Seminar - June 26, 2012 at 12:00pm ET
Web Seminar - July 12, 2012 at 2:00pm ET"

I am not including the links to register; I think you should just contact Updox directly.

I gave Sean a quick buzz to make sure that I wasn't talking out of school, and they did two web sessions to show off the new stuff. I'd reach out to Updox directly to get the pricing/functionality details.

Thanks for posting that email Jon. Here's the link to register for the webinar this Thursday.
https://www3.gotomeeting.com/register/418027854

If there are any questions after that, let me know.

Hmm, interesting question Jimmie. There was actually a previous version of Updox years ago, it was completely desktop based and basically just tied Onebox and Amazing Charts together. You could import your Onebox faxes into AC and fax/email out, but that was about it. It worked, but it was pretty rough around the edges.

In 2008, a small group of us bought the IP (intellectual property) from the original owners and started to rebuild the software. It took us a couple of iterations to figure out what we wanted to do, but we really found our stride helping get faxes into Amazing Charts, and we've just gone from there.

Many of our features have been requests from customers over the years, but our team also has a lot of experience in approaching situations and figuring out how we can use technology to solve problems or increase efficiency. Between those two, we've slowly been building Updox over the past several years into what is now, and we're not done yet.

Does that answer your question?

Jon, thanks for the heads up. I may have missed the e-mail, thinking it was something else. I will ask my staff to attend.

Tobin,
Yes, that answers my question. Thank you for your answer. And thank you for your continually evolving product that helps keep me running my little "repair shop".