Home Forums Discussions General Discussion Is there a way to completely REMOVE a user from AC?

I want to completely REMOVE a user (actually a bunch of old users) from our Amazing Charts.
I then found this web page:
http://amazingcharts.com/support/i-want-to-help-myself/how-to-guide-for-users/

There is a subsection under "Administrative Tasks" that is entitled "Deactivate/Remove User".
Even the title itself implies that the user can be removed.
Yet, the instructions in that subsection do not give any details on how to completely remove the user.
What I mean is: the instructions themselves even specify "Click Deactivate This User"; Therefore, those are the instructions only for deactivating, not removing, a user.

It is annoying that these "old users" are "hanging around" in our Amazing Charts.

Is there an easy to completely remove them?
If there is no "easy" way, is there a "tedious" way?

Thanks
Greg

Agree with this issue. Have a lot of users hanging around that are in the way....told it couldn't be done in the past.

You can deactivate, but to my knowledge you cannot remove. One of the reasons for this is that records are tied to that person, so to remove them completely would cause breaks in the database.

They are deactivated similar to making a patient inactive.

Even more frustrating is that their templates are not removed and can glom up a lot of space and time. You can spend a long time just removing them.

Thanks for the replies. I sent an email to Customer Support about this, and their answer was quite simply that Amazing Charts will NOT offer to completely remove the user for "legal" reasons. I am not a doctor, nor the office manager, and I have not yet asked my doctor about the claims of "can't do it for legal reasons". My reading of the reply that I received is really "We COULD do it, but since we KNOW that you might shoot yourself in the foot by doing it, we simply won't even allow our software to do it." Anyway, I thought I would share with you the exact response, and you can decide whether your interpretation is the same as mine. Here is what I received, verbatim:

We cannot completely delete a user for legal reasons. Any time a user makes a change to a patient chart that change gets saved in the audit log, and the user needs to stay in the system in order to appear in the audit log. If the user is deleted then when the audit log tries to reference that user it will not be able to display what user made the change, and this is unacceptable if you are ever audited or need this info for whatever reason. This may be an inconvenience but unfortunately we are not able to completely delete a user.

Given that there is an audit log, it makes sense to me. I suppose they could move the user so one does not have to deal with it.

That would be huge step up, in my opinion. It is the "having to see these deactivated users all the time" that drives my doctors nuts.

Greg

I agree with Greg. Seeing all of these inactivated users every time you want to send a message is a HUGE annoyance. Why those users could not at least be deleted from the drop down in the message list would be great.

I truly do not understand the problem. If they are deactivated in the admin section, they will not show up when you go to send a message. Yes, they are still "in the background" but they are not in the active lists. It is a very good analogy to deactivating a patient.

For the most part it isn't. I suppose it depends on what you want to be clean and what not. I do know that the fact that all users populate the User Account Configuration section aggravates me a little. Especially since any time you make a "fake" user in order to do workarounds, if the workaround isn't particularly helpful, you are stuck with Doctor Elephant forever.

I did notice just now that at least three MAs are gone, so I don't know how I was able to remove them.

Leslie, can you send a screenshot in XP or a Snippet in WIN 7. The inactivated users have never shown up in my dropdown box. You may want the Guardian A. to take a look. They shouldn't be there.