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#42075 03/05/2012 6:26 PM
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Robbye Offline OP
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We at MedPeds Medical Clinic in Weatherford, TX - Dr. Nusrat Khan, are pleased to announce that we have been awarded PCMH Level 3. We believe we could not have done so without the tecnology that AC provides. It made the tenuous process easier and working with Updox was vital!!!
We are a single physician office in a small rural town and we want all practices to know that you don't have to be a big corporate practice to give good, quality healthcare that is patient centered.
Please feel free to contact us for any information, or questions.
817-596-3700 office number

Robbye #42091 03/05/2012 10:48 PM
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what is pcmh level 3?

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That's great. How many employees were/are required??

Robbye #42108 03/06/2012 11:16 AM
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Robbye Offline OP
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PCMH stands for Patient Centered Medical home - Level 3 is the highest you can get - there are level 1, 2, 3
The organization that recognized us is NCQA - The National Committee on Quality Assurance
You can check out the website - ncqa.org
It is hard to explain if you don't know anything about it but it is quite a process to get recognized. It is a great exercise for the clinic and provides high quality care for the patient.

There are no specific requirements as far as employees etc. you can read the qualifications on their website.

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Congratulations! I would get your staff some serious Texas barbecue now that you achieved this level. I am looking at it as well.


Todd A. Leslie, D.O.
Robbye #42144 03/06/2012 11:18 PM
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Do you mind speaking on the financial benefits (if any) to a solo physician office of being certified PCMH? I am solo FP and have contemplated seeking this status, however I'm not certain the cost/headache/hassle factors will payoff financially to make this worth all the mammoth effort required to achieve.

Can you talk about direct financial incentives v.s. future financial prospects being certified PCMH?? thank you.


Adam Lauer, DO (solo FP)
Twin City Family Medicine
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Robbye Offline OP
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The incentive to acheive PCMH (any level) right now is not primarily financial and should not be entered into for financial reasons. We do believe however, that acheiving recognition will continue to have more and more financial benefits considering the healthcare emphasis seems to be rewarding improved quality care and reducing costs. At this present time, individual health plans work with recognized practices by gathering data on their individual patients and then paying you per patient for reporting that data. It would depend on your particular patient population whether or not it would be profitable for you. BCBS and UHC are the two major plans that have programs that I am aware of right now. (we have received payments from both)
The major benefit we have found is the transformation within the clinic for the good of the patient. This promotes a "team" approch to patient care - treating the "whole" patient and their needs physically, emotionally, financially, and mentally as well as incorporate family members according to the patients' wishes.
I would be happy to speak to anyone by phone further about the actual process of submitting the data to become recognized. You have to have the data first obviously. Your clinic will need to do and/or change particular things possibly. Then you have to have someone very maticulous who is willing to put in the time for gathering and submitting the information. It is not an easy process but one I believe was very worthwhile for our clinic. I attended a conference in Washington, D.C. after I had begun the process which helped solidify for me exactly how and what I needed to send the information. NCQA has a lot of information on their website and available for individual viewing.

Robbye #42515 03/14/2012 12:58 AM
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thank you for that very helpful summary.


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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