Home Forums Discussions Problems v.6.0.10 slow login

We upgraded to v.6.0.10 and it is much slower compared to the previous version. V.6.0.10 takes long time to start AC and to login. The time to login gets longer as day goes by. It gets little better after main computer is restarted, but then it progressively slows down to the point we have to wait for a minute or so until AC opens after logging in. We have peer to peer network with 7 computers connceted to a Gigabit switch using 350MHz Cat.5E cables. I wonder if other people have similar issue with login speed or if this is something to be addressed in the next AC version. May be I need to replace my wiring with a faster cable to match speed of the Gigabit switch?

Cat5e should run at Gb speeds. And, the cabling is usually never the bottleneck. First, and I have never experienced this but delete all of your deletions and orders. And, of course, run the tools in AC.

How much RAM do you have on your main computer? It may be that SQL Server takes more and more RAM throughout the day. This makes SQL faster, but it can take up all the free RAM for the system. The connection string for AC to SQL is not ideal as it isn't set up the way most databases are, hence the slow login. What type of WIN 7 do you have?

When you first reboot the computer, check Task Manager (Performance Tab). Not CPU Usage and amount of Memory being used. Also look under Physical Memory (MB) and see Total memory and Available memory. When it is the slowest, check again. Then note how much available memory you have.

One of my machines was logging in very slowly and connecting extremely slow to the database on my server. I had to uninstall AC from that machine, then to reinstall it. This fixed the issue. Have you considered this approach. I know it's not elegant and you should not have to do this for most programs, but it's a thought to consider.

Thanks for your advices. I deleted all deletions and used a very short Cat6 cable to connect my main computer to Gigabite switch. It improved speed somewhat. All test done under AC utilities completed successfuly. The speed test from remote computer shows 4.391 elapsed time. I don't know how to look at Task Manager (Performance Tab), but Logmein shows 19% physical memory used after rebooting the main computer, and 64% at the end of the day. My main computer is i5-2400CPU @ 3.10GHz, 3.16 Gb of RAM. I have Windows XP Pro on all my computers.

To get to task performance, (there are many free download apps which do a lot more), you can either right click on your bottom task bar and select it or do a CTRL - ALT - DELETE and select it. It is important to know what your RAM is. You have also stated that you have 3.16 GB of RAM (try to use GB and not Gb -- big difference). That may be what the computer "sees" due to its being 32-bit, but it likely has 4GB to start.

Need to know more info on the "main computer. It may be a good idea to change the main computer to WIN 7 64-bit if the processor can handle it, and put in another 4GBs of RAM, then that won't be an issue.

Using a short cable or a long cable will make no difference. Unless it is a REALLY long cable.

One thing we haven't talked about is NIC cards. It doesn't matter if your switch is a billion Gbs and your cable is CAT 80, if your NIC cards aren't Gb, then you are running at your NIC speed. Go to networking and your LAN connection and check the setting to see what the speed is.

Also, make sure you go into Device Manager (right click My Computer --> Properties --> I forget --> Device Manager. Fine your NIC card in the list. Right click on it and choose properties. Then go to Link Speed. This is VERY important so don't just say you can't find it. Once you find Link Speed (which will also give you your Gb speed), make SURE that it is set to autonegotiation or at least 1Gb Full, but best to just use autonegotiation. Let's just say you had it at 10Mb or worse, 10Mb half-duplex, you will get very slow speeds.

Two things going against what Adam and I are saying. Reinstall seems not helpful if it is all your computers, but you could try one and see. Plus, speed wasn't an issue before the latest version.

Thanks for your advices. What seemes to help the most for speed is disabling antivirus program on main computer (I had ZoneAlarm) and using Windows XP firewall instead.