Home Forums Discussions Problems Retrieving a chart from someone else's inbox

Scenario: another doc sees a patient and goes on vacation without final signing the chart. The patient returns for a subsequent visit.

Or

The nurse doesn't input all the vitals before sending the chart to me and wants to add the vitals.

Is there a way to retrieve a chart note from someone else's inbox without going into their account to forward it???

It's helpful for everyone to have a password to the AC desktop that everyone else in the office knows. This way you can go to their desktop and take care of items on their desktop when they are gone.

If the chart was sent from someone else's desktop, you can go to the "outbox" and select "retrieve message." This will pull that sent forwarded chart back to the sender's "inbox." However if the doctor in question forwarded the chart to himself, there won't be a way to retrieve it.

When it comes to the AC desktop, consider it like someone's actual desk space. In the old paper chart days, you wouldn't lock a paper chart away in someone's desk so it was not retrievable right? Of course not. Anyone could walk by and take that chart on their desk.

In the same sense, everyone in the office should have access to everyone's AC desktop so there is never a scenario where work is locked away when someone is absent.

Adam, I agree completely and this is something I have been mentioning for quite a while. That is one reason I still use Paperport. I can put charts in any staff-member's folder and everyone else can access them if they need to. The "group boxes" are of little help because you cannot create your own groups and then assign people to them, it's either front office or back office. My employees are cross-trained and work both. I would prefer having each staff member have their own personal box, into which they or I can place those items that are only relevant to them. Everything else should go into a group box and the first person to get to it takes care of it. There could definitely be other permutations but the main thing is that this needs to be more customizable.

I understand the analogy of a physical desktop but the whole point of a password is security. If everyone has everyone elses password it's very insecure. I agree that everyone's desktop should be accessible to everyone but not by sharing passwords. I'll send a message to request the feature but for security there should be another way.

Well, let's be real. Just what terrible things happened before we were forced to have all of this security? Oh sure, on occasion an employee did something a little sneaky but those incidences were very rare. All of this security hullabaloo, IMO is really unnecessary. In the 25 years I practiced before all of this was forced upon us I do not remember EVER having an issue where a patient's information got into the wrong hands and then was used in a vicious way. And, as Zappos can tell you, no amount of security, password protection or finger-crossing can protect one from malicious hackers.

I don't disagree with you leslie at all. I have 3 paper charts sitting on my desk right now (still working towards 100% 'paperless') and I assure you when I walk away from my desk there isn't a camera watching over them ;-) I don't even logout of my computer when I walk away from my desk!

The point is from an IT standpoint security is big and there should be a work around for this problem.

Although it doesn't hurt to have cameras*.



And more to the original posting - they all know my password and I know theirs. If you can't trust your employees with that, you shouldn't be working with them. The cameras are mainly due to past vandalism and burglary.

*I purposely made it small & blurry to protect the innocents. Message me if you want to know how to build your own DIY, inexpensive cctv and wireless alarm system.

They are pointed in more critical places than my desk ;-)

MMC, please PM or email me some details about your CCTV system.

the chart is actually in its regular spot: in AC. Anyone can bring it up. What is in the providers box, or the "forwarded" chart, is just a message in their message inbox saying a chart has been forwarded to them; with the chart "attached". they can pull the chart from their, or double click the message.
so to get it back from where you forwarded it to, go to your messages, change inbox to outbox, click on the message, then hit "retrieve". This person will no longer see it in their messages, so they won't do any work on it yet.

and you can go into your own outbox to retrive or pull back ANY message. there is never a need to log in as them.

I hope this makes sense; just retrieve the message, and the "chart" will be in YOUR inbox instead of theirs.