Home Forums Discussions Problems Over 1 dozen errors in the last few seconds.

I recently downloaded Ver 6.0.10 onto my new laptop with Windows 7 Home Premium 64 bit OS. I am testing it out using a empty patient roster, just to see if I want to upgrade now. I can't get past 3 minutes of use until I get the error message above, and AC shuts down. The error comes after almost any click on a task (like RX) in AC. Anyone else have this problem?

Sounds like Amazing Charts wasn't installed correctly. I'll forward your question to our staff, but if you ping us at www.amazingcharts.com/help, and open a chat, we should be able to solve this for you quickly.

Jon

I installed Ver 6.1.2, and it is working great. Thanks.

That happens on multiple versions of AC only on our laptops both XP and Win7. Fortunately is is an uncommon error, 1-2x weekly.

It prompts a bug report, of which tech support has never called us to follow up on.

I have it on 2 windows 7 pro machines 64 bit - seems to be only after heavy scanning. Restart and it goes away.

i am thinking about upgrading do you think it is working better now with the prescription writer?

thanks

I would definitely recommend upgrading to v6.1.2.

The Prescription Writer is very usable (for me) in AC version 6.12. Anyone still using any version of version 5 can benefit from upgrading, in my opinion, even though 6.12 is still officially a beta.

I'll be trying to go to 6.1.2 tomorrow.

How did it go??

I get the same thing in 6.1.2 after a lot of importing.

Regards,
Pierre

Spoke with ac programmer and they found glitch which occurs after heavy importing and think thry have it fixed for future release,ie 6.2. At least the error we have after importing.

Steven,

Thank you.

Regards,
Pierre

Unfortunately that appears to be the standard answer lately: fixed in a future release. That makes me hesitant to upgrade because at least I know about the problems with 5.029 and what to do about them.

Boondoc, I upgraded to v6.0.9 and regretted it. Many errors using my C-II printer, the TSP 800. I asked tech support for help, and was given numerous "fixes" which did not help at all. I literally couldn't print ANY C-II's. Then Bert gave me a work around idea that kept me operational until v6.1.2 came out.

Since upgrading to v6.1.2, the TSP printer issue was actually fixed and works perfectly fine now. I can understand your hesitation to upgrade, but the v6.1.2 is working quite well and I would dare say that it is on par w/ the old v5 as far as functionality goes.

If you are not reporting MU data to CMS, you don't have any extra hoops to jump through in v6.1.2. You can simply leave the MU buttons unchecked. It will work the same. But if you have no plans to use MU, you may not want to bother upgrading. The only likely issue is that customer support for old versions will, in time, become limited if you choose to stay with an outdated one.

We also are having this problem. "Over a dozen errors has occurred in the last few seconds, Amazing Charts will shut down now". We have one particular wireless laptop that it happens to the most. It is a Toshiba, Win 7 Professional. We have 6.1.2 version of AC. It seems to happen mostly in the medications or allergies fields. It would be nice if someone could figure out a fix for this besides restarting the computer. My providers is ready to pull her hair out over it.
If anyone has ideas I am listening

lmc,
Did you see Jon B's advice above:

Jon,
I did PING AC and they couldn't figure it out and said to contact our IT people which I did and they our asking questions I don't understand. It is getting frustrating for sure. Now getting an different error about not able to access database"meds" under the current security content. Will try and contact AC again and see if they can help.