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Posts: 34
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#38733
12/13/2011 12:09 PM
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Joined: Nov 2011
Posts: 15
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OP
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Joined: Nov 2011
Posts: 15 |
Hi Everyone,
NewCrop, our Electronic Prescription Vendor is having trouble with their network. Because of this, any scripts that you are trying to send may stay in the 'Queued' status, in the Prescription Status Screen. We have been in touch with NewCrop and they are working to correct this issue. I will update this post as soon as a resolution has been reached.
We apologize for the interruption of service, and will do our best to get things up and running as quickly as possible.
-Darryl@AC
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Joined: Nov 2011
Posts: 15
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OP
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Joined: Nov 2011
Posts: 15 |
Hi Everyone,
NewCrop is back up an running. Transmissions are now moving freely and any back logged scripts have gone through.
Again, we apologize for any delay or inconvenience that this has caused you.
-Darryl@AC
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Joined: Nov 2011
Posts: 15
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OP
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Joined: Nov 2011
Posts: 15 |
Hi Everyone,
Just an update to the NewCrop issue. It seems that transmission failures were caused by a temporary stoppage of two of the many processes that NewCrop uses to manage transmissions and queuing. Once the stop was detected, the service was restarted and the issue was resolved.
NewCrop is implementing new systems to detect a stop and automatically restart a service in the event of a stop. We have been assured that they are more closely monitoring these systems to ensure smooth performance.
-Darryl@AC
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Joined: Nov 2006
Posts: 2,084
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Joined: Nov 2006
Posts: 2,084 |
Thanks for the update. eRx has been really essential to our practice.
John
Internal Medicine
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