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#35998
10/03/2011 7:56 PM
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Joined: Jan 2010
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OP
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When we open an Imported Item in a chart that is stored as a PDF (having Adobe Reader as the default reader for this type of file), it opens fine. If want to maximize the window to get a better view of the PDF, it freezes AC (not responding) and the only way out is to close AC. An Adobe icon also shows up in the task bar, but with no info in it. If you maximize the window BEFORE you open the PDF, it works fine.
Opening a PDF outside of AC and resizing gives no problem.
Any else seen this or have any thoughts on it?
Brian
Brian
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Joined: Nov 2006
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I just did the maneuver you described several times in Imported Items, and no freezing.
I suggest upgrading to Adobe 10 Reader, since I had multiple crashes and quirky behavior in Imported Items with Reader 9. If you already have Reader 10, then a work-around is to right click on the imported item that you wish to enlarge, and choose "Open (in Default Application)", which will open the document outside of the Amazing Charts window.
John
Internal Medicine
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Joined: Jan 2010
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John,
Yes, we are running Adobe 10. And yes, the provider knows of the work-around, but she forgets to do it and once she has done it wrong, it is already frozen.
I have tried it on 4 different computers and have the same problem. We are running AC 6.0.10.
Thanks for the info, but....
Brian
Brian
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Joined: May 2010
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We are also running AC V6.0.10 and has the identical problem with all of out PCs and Laptops. We are using Adobe Reader X. Any suggestions??
Qaiser
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Joined: Sep 2009
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Sometimes the imported items area acts strangely (e.g. with Adobe and Excel, as in multiple other threads).
To those of you having this issue; do you IMPORT all of your items, or do you sometimes "drag and drop" them into AC?
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Jan 2010
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All of our items are imported.
Brian
Brian
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Joined: Jan 2011
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We had the same issue when we first went to V6. However, I just lowered the screen resolution on our workstations and that fixed it for us.
Hope that helps!
Jim
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