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#31520
06/11/2011 1:13 AM
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Joined: May 2009
Posts: 351
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OP
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Joined: May 2009
Posts: 351 |
Well, I'm 2 years into AC and I still don't like how we document phone calls with patients.
How/Where do you guys document phone calls? We put it under an Addendum then Other. Quite a bit of typing. I don't like it but I'm not quite sure how to make it better.
Travis
General Surgeon
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Joined: Nov 2006
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My MA types a message to me with the patient's chart attached. I respond to the MA, the MA calls the patient with the answer, and then saves the series of messages to the chart.
90% of the time my answer is "you need an appt". 5% of time it is yes or no. The rest are "I don't know".
John
Internal Medicine
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Joined: May 2009
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That's probably a better idea. I'm just not in the office most of the time so she may text me and I text the answer back between cases so I can't really reply through AC from the hospital. I do like that if she eRx that this will automatically fill in on the message so we have a record of the prescription and my MA and can type a message as well and either save it to the chart or send it to me.
This is much better. No clue why I've never thought of it.
Travis
General Surgeon
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Joined: Jun 2009
Posts: 11
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I do the same: My MA sends me a message with the chart attached. I respond to the message. After calling the patient or sending back to the MA or the receptionist, the message is 'SAVE(d) TO CHART'. I only use addendums when addending a chart note.
Every call is documented.
Everything is documented.
Remember, if it wasn't documented, it didn't happen.
Ken Sharp, DO
Solo Family Medicine
Pocono Mountains, PA
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Joined: Nov 2010
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I'm still confused about the best way do this very common task. I like DocFlute's method but where in the chart are those messages kept? Where will they show up when I open the chart at the next visit? Does a new prescription or a refill show up in the meds at the next encounter?
Sorry, I'm a new user.
Thanks.
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Joined: Feb 2005
Posts: 2,002
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The messages show up in the Past Encounters tab. And, yes, if you write a refill or a new script from the message function, it will show up in their medication list when you next open it.
Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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Joined: Nov 2010
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Joined: Feb 2005
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We are all new users....AC is constantly changing and all of us have to learn or relearn things. You are welcome!
Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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